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Business Profile

Aircraft Manufacturers

Quad City Ultralight Aircraft

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Aircraft Manufacturers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This year at AirVenture in *******, EAA noted the 40th anniversary of the Challenger aircraft. The company making the Challenger based in ****** ** must have done something right to stay in business that long. However, I now question whether there is a legitimate company manufacturing the Challenger aircraft.1)In 2019 I contacted the Quad City Aircraft company about getting a demo ride and ordering a kit. I was referred to a local dealer here in ********.2)After the demo ride, a friend of mine and I proceeded to each order a kit (approx $15K/ea) which we paid in full with a certified check. The date was December 2019.3)We were given a projected kit delivery of around April 2020.4)COVID and the state of ******** more or less shut down the company around April 2020 and the company more or less ceased operations for maybe a year.5)My friend and I patiently waited until 2022 to inquire about the status of our kits .We could see via email that Challenger aircraft parts were being made and delivered. We could not obtain any information about our kits or any expected delivery dates.6)This year (around June 2023) we started making serious legal inquiries via certified letters to the company and company personnel to confirm our kit orders and to determine whether we would ever have a kit delivered or whether we could receive a refund of our money.7)To date (September 2023) the company has refused to officially respond to our inquiries about our kit orders or even acknowledge that we have kits or order. I do not want to see the company shut down, but also feel that the company is not acting in good faith with their customers. Certified letters have been sent to the company and officers of the company with signature acceptance, but the company has refused to acknowledge or address our issue.

  • Initial Complaint

    Date:09/19/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In 2019 I contacted a Quad City Aircraft company dealer here in Maryland about ordering a kit after a friend of mine had received a demo ride from the same local dealer. My friend and I proceeded to each order a kit ($15K/ea) which we each paid in full with a certified check. The date was December 2019.We were given a projected kit delivery of around April 2020.COVID and the state of ******** more or less shut down the company around April 2020 and the company more or less ceased operations for maybe a year.My friend and I patiently waited until 2022 to inquire about the status of our kits. We could see via email traffic that parts were being made and delivered. We could not obtain any information about our kits or any expected delivery dates.This year (around June 2023) we started making serious legal inquiries via certified letters to the company and company personnel to confirm our kit orders and to determine whether we would ever have a kit delivered or whether we could receive a refund of our money.To date (September 2023) the company has refused to officially respond to our inquiries about our kit orders or even acknowledge that we have kits or order.

Quad City Ultralight Aircraft is NOT a BBB Accredited Business.

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