Complaints

This profile includes complaints for H & R Accounts, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  H & R Accounts, Inc.

  5320 22nd Ave Moline, IL 61265

  
• 

  H & R Accounts, Inc.

  4625 6th St SW Unit 2 Cedar Rapids, IA 52404-4445

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  PLEASE SEE THE ATTACHED DOCUMENTS

  

  Business Response

  Date: 10/12/2023

  "H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on October 10, 2023.  Due to a host of consumer protection laws governing our industry and because our response will become part of a public-facing forum for BBB complaints, disclosure of protected health information to address allegations will follow the minimum necessary standard. Our investigation confirms the existence of one account matching the information the consumer provided. The consumers account was listed with our office on December 11, 2018, for services rendered by a medical service provider on or about June 28, 2018. Upon placement, H&R mailed an initial collection notice to the consumer. This notice contained validation notice elements required by the ****** and this notice did not come back as mail return. H&R verified the account balance was paid in full by the consumer on October 12, 2023.  We will request a manual AUD deletion which is the most direct method for requesting a tradeline update to the main credit reporting agencies we report to. Please note, the consumer should allow time for the credit reporting agencies to update the tradeline, as we do not have control over this time frame. Should the consumer have any questions, they can contact collection manager ***************** at ************.

• Initial Complaint

  Date:10/09/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ***************** claime I owe ****** Hospital $923.00 from August 2021. They did this before and I prooved there is no bill due. Now they bring it up again. There is no bill due and I have proof from ****** that the bill is paid. These people are phishing for an easy payment by harrasing me.

  

  Business Response

  Date: 10/11/2023

  "H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on October 6, 2023.  Due to a host of consumer protection laws governing our industry and because our response will become part of a public-facing forum for BBB complaints, disclosure of protected health information to address allegations will follow the minimum necessary standard.Our investigation confirms the existence of one account matching the information the consumer provided. The consumers account was listed with our office on March 5, 2021, for services rendered by a medical service provider on or about November 7, 2020. Upon placement, H&R mailed an initial collection notice to the consumer. This notice contained validation notice elements required by the ****** and this notice did not come back as mail return.H&R reached out to our client and verified the balance was paid in full by insurance. In light of the circumstances, H&R has removed the account from its reporting files. This account should no longer be reporting on the consumers report(s). Should the consumer have any questions, they can contact collection manager ***************** at ************.

• Initial Complaint

  Date:08/17/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  No options to pay collection online

  

  Business Response

  Date: 08/17/2023

  "H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on 8/17/23.H&R does offer online payment options via www.payhraccounts.com. In order to log in, the consumer will need their reference number located at the top and bottom of the notice attached to this complaint, as well as their current zip code.  We kindly request they call collection manager ***************** at ************** with any questions or concerns. 

• Initial Complaint

  Date:07/24/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with H & R Accounts, Inc. located on ***********************************************. I do not have a contract with them, as well as they did not provided me with the original contract as requested.

  

  Business Response

  Date: 07/27/2023

  "H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on July 20, 2023.  Due to a host of consumer protection laws governing our industry and because our response will become part of a public-facing forum for BBB complaints, disclosure of protected health information to address allegations will follow the minimum necessary standard.Our investigation confirms the existence of two accounts listed under the consumers name. The consumers accounts were listed with our office on July 10, 2023, for services rendered by a medical service provider on or about November 7, 2022. Upon placement, H&R mailed an initial collection notice to the consumer. This notice contained validation notice elements required by the ****** and this notice did not come back as mail return. This complaint is the first communication H&R has received from the consumer regarding these accounts. H&R reached out to our client and verified the balances are correct and owing as patient responsibility. The accounts have been marked disputed and we will send the consumer the results of our investigation for their records.  Should the consumer have any questions, they can contact collection manager ***************** at ************.

• Initial Complaint

  Date:07/24/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been paying a supposed bill for months now. I have requested information on my billing and balance information to no avail. I am beginning to wonder if this is a scam. I want documents of payment information and balance sent to me. Trying to reach out to this company for months and all attempts are ignored.

  

  Business Response

  Date: 07/27/2023

  "H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on 7/21/23.  A manager from H&R recently spoke with the consumer and addressed the consumers concerns. If the consumer has any questions regarding the account, we request they call collection manager ***************** at ************** to discuss the matter.

• Initial Complaint

  Date:07/17/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im not liable for this debt with H & R accounts. I dont not have a contract with H & R accounts. They did not provide me with a contract as requested.

  

  Business Response

  Date: 08/10/2023

  "H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on July 16, 2023.  Due to a host of consumer protection laws governing our industry and because our response will become part of a public-facing forum for BBB complaints, disclosure of protected health information to address allegations will follow the minimum necessary standard.Our investigation confirms the existence of one account listed under the consumers name. The consumers account was listed with our office on January 11, 2021, for services rendered by a medical service provider on or about October 29, 2020. Upon placement, H&R mailed an initial collection notice to the consumer. This notice contained validation notice elements required by the ****** and this notice did not come back as mail return. H&R reached out to our client and verified the balance is correct and owing as patient responsibility. The account has been marked disputed and we will send the consumer the results of our investigation for their records.  Should the consumer have any questions, they can contact collection manager ***************** at ************.

  Customer Answer

  Date: 08/11/2023

   
  Complaint: 20330370
  
  I am rejecting this response because:
  There is no prove showing color IDENTITY to verify or identify this information . 
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 08/15/2023

  H&R Accounts ("H&R")acknowledges receipt of the consumer's rebuttal for Better Business Bureau Complaint ID #********. The findings of our original investigation were previously communicated along with the actions taken in response. H&R has no further information to provide and as such limits its response to what has already been submitted

• Initial Complaint

  Date:06/21/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for the debt with H & R Accounts *** I don't have a contract with H&R Accounts ***. They didn't provide me with original contract as I requested.

  

  Business Response

  Date: 06/29/2023

  "H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on June 21, 2023.  Due to a host of consumer protection laws governing our industry and because our response will become part of a public-facing forum for BBB complaints, disclosure of protected health information to address allegations will follow the minimum necessary standard.Our investigation confirms the existence of one account listed under the consumers name. The consumers account was listed with our office on February 24, 2022, for services rendered by a medical service provider on or about October 21, 2019. Upon placement, H&R mailed an initial collection notice to the consumer. This notice contained validation notice elements required by the ****** and this notice did not come back as mail return. This complaint is the first communication H&R has received from the consumer regarding the account. H&R reached out to our client and verified the balance is correct and owing as patient responsibility. The account has been marked disputed and we will send the consumer the results of our investigation for their records.  Should the consumer have any questions, they can contact collection manager ***************** at ************.

• Initial Complaint

  Date:06/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was let go on march 29 of this year following a month in the hospital for a life threatening infection. t was necessary to do a skin graft to replace infected skin on my throat.I was able to acquire temporary work but that has run out. I contacted the above named party, H&R collections, and informed them of my situation. I am still unemployed. I had hoped to resolve problems with my former employer but that is still unresolved. H&R has again sent a letter of intent. I have no cash. I wish this incident had never occurred. I want them to stay off my back till i can get back to work.

  

  Business Response

  Date: 06/19/2023

  "H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on June 19, 2023. Due to a host of consumer protection laws governing our industry and because our response will become part of a public-facing forum for BBB complaints, disclosure of protected health information to address allegations will follow the minimum necessary standard. Our investigation confirms the existence of multiple accounts that match Mr. ***** name and demographics. The consumers desired resolution is that H&R cease and desist all communication with him. H&R has placed the consumers accounts in a protected status that will disallow future communication with him regarding accounts currently listed with H&R. Should the consumer have any questions, they can contact collection manager ***************** at ************.

  Customer Answer

  Date: 06/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:06/16/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with Jackson County Regional Health Center. I do not have a contract with H & R ACCOUNTS **** they did not provide me with the original contract as requested.

  

  Business Response

  Date: 06/27/2023

  "H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on June 15, 2023.  Due to a host of consumer protection laws governing our industry and because our response will become part of a public-facing forum for BBB complaints, disclosure of protected health information to address allegations will follow the minimum necessary standard. Our investigation confirms the existence of one account listed under the consumers name. The consumers account was listed with our office on January 24, 2018, for services rendered by a medical service provider on or about October 8, 2017. Upon placement, H&R mailed an initial collection notice to the consumer. This notice contained validation notice elements required by the ****** and this notice did not come back as mail return. The account has been marked disputed and H&R reached out to our client and verified the balance is correct and owing as patient responsibility. The consumer did not provide a full address in their complaint. If the consumer would like the results of our verification mailed to them, please provide a current mailing address. Should the consumer have any questions, they can contact collection manager ***************** at ************.

• Initial Complaint

  Date:05/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over a year ago, I received a bill from H&R Accounts. I paid the bill. A few months later I received ANOTHER bill - which had an incorrect amount on it. (I initially thought the first bill included ALL of the money owed - apparently I was wrong). I disputed the bill. They continued to send the bill WITHOUT ANY verification of the amount. I continued to dispute the bill each time it was sent to me. They called me - I told them the amount was wrong. They CLAIMED they had verified it - and I asked for proof, because the amount was wrong. They threatened me with reporting this to the Credit Bureaus - I told them AGAIN - that the amount was wrong and I am disputing it. I filed a complaint with the Attorney General of ****. Magically, they got the correct amount. I received a notice with the correct amount - but no information on where to send payment, no website to pay. I thought a regular bill would finally come that I could pay. After waiting about a month - I finally called and got the website from the voicemail. I tried to go online and pay the bill. The system would not let **** called on Monday 5/1/23 - and paid the bill over the phone. I asked the person I talked with why I couldn't pay it online? He said because it showed that its status was: IN DISPUTE.So... I pay the bill - IN FULL - and TODAY (5/3/23) - I received an email telling me a MAJOR DEROGATORY REMARK is on my Credit Report. I've called today at various times and have been waiting for a call back from a Supervisor for over FIVE HOURS. If they wanted my money - they would be calling me back IMMEDIATELY. THEY ARE BULLIES

  

  Business Response

  Date: 05/04/2023

  "H&R Accounts (H&R) acknowledges receipt of the Better Business Bureau Complaint ID #******** filed by the consumer on 5/3/23.  A manager from H&R recently spoke with the consumer and addressed the consumers concerns. If the consumer has any questions regarding the account, we request they call collection manager ***************** at ************** to discuss the matter.