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Business Profile

Flooring Contractors

Flooring America

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Complaint type

  • Initial Complaint

    Date:12/19/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Poor installation of bathroom flooring was promised there wouldn't be a water sealant issue 2 diffent installers were out total of 3 times with no complete fix was told they advised me of issues with underlayment that was not true they installed floor as they were complaining of how far of a drive they had to site and they weren't making any money now they refuse to make it right to eliminate water intrusion due to instalation error

    Business Response

    Date: 12/19/2023

    The problem they are having stems from the subfloor that dips along where the home owner installed their own shower base.   There is a dip in the subfloor where it meets the tub base, and therefore the floating (not bonded to subfloor) lvt flooring moves up and down when stepped on.  The caulk joint where the lvt meets the shower base breaks loose due to this movement in the floor when stepped on.  The home owner elected to save money and install their own subfloor and perform any necessary subfloor prep themselves before we arrived.  The home owner was not charged for new subfloor install or subfloor prep.  Our installer also brought this to the home owners attention, and additional floor prep for a cost was declined by the home owner at that time.  I explained to drive out to their rural area to fix the issue, there would be a cost as we are not financially responsible for issues that are caused by the scope of work the home owner agreed to take on themselves.  

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