Complaints

This profile includes complaints for Southpark Psychology, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Southpark Psychology, Ltd. has 2 locations, listed below.

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  Southpark Psychology, Ltd.

  2100 52nd Avenue Moline, IL 61265

• 

  Southpark Psychology, Ltd.

  2200 52nd avenue moline, IL 61265

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On three separate occasions, I was charged $75 for an appointment that either did not exist or I cancelled well in advance. There were two pre-authorization charges on 1/11/25 and 1/25/25. The first charge (1/11) was for an appointment that was never scheduled in their system. The second (1/25) was taken before the appointment, which was scheduled for 1/28/25. I called to cancel the appointment before 24 hours on 1/27/25 and did not reschedule. The third charge was on 2/6/25 and another $75 was taken from my account with absolutely no appointment scheduled. I have reached out to their billing department with proof of the money taken from my account several times and they claim they never received those payments. When I called my bank (****************) and ******, they were able to see those charges did indeed go to them. I now have three disputes with Shazam out for them and am needing to cancel my debit card and get a new one since they continue to charge me with no appointments scheduled.

  Business Response

  Date: 02/07/2025

  I became aware of this issue on 1/21/25 and have been working to resolve the issue ever since. On 1/21/25 I requested that she send me information from her bank so that I could investigate the issue, I looked in our system and checked our bank account looking for an error. On 2/1/25 I received a screen shot with minimal information from *****.  I contacted my IT vendor as well as my bank and had them investigate with the information I received, they could not find the error and asked for more information from *****.  I contacted her and requested more detail from her bank than the screen shot. On 1/4/25 I received an email from ***** with her full bank account number, however no additional information on the charges.  I contacted my IT vendor and my bank and we tried to located the issue again. I removed the card in our system,  however it was not the card she said was charged, hoping to avoid further issues.  I am still currently trying to resolve the issue however I believe that  we may have found it.  Once verified I will refund her any moneys taken in error.  I have left her a voice mail as well as emailed her throughout this investigation so I am not understanding why she would have made a complaint against me as we are clearly attempting to resolve the problem.