We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Maintenance Plans

Route 1 Chevrolet

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Maintenance Plans.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a used **** Corvette Z06 from the dealership on Friday, January 19th ****. I was not allowed a test drive due to inclement weather. I attempted to negotiate $1k off the price due to the aftermarket parts the previous owner installed (negative affect to value), uncertainty in mechanical condition due to not being able to test drive it, and the lengths I went to buy the car (drove 6 hours one way, paid full in cash). I drove it home with no issues but once I got it home I started discovering many issues in the following days. The battery drained significantly and wouldn't start, so I charged the car overnight. I went to to drive it to work but car only made it ~5 minutes before losing all electronics and having all the error codes pop up. I charged it for a full 24-hours and tried again later that day. This time, I was able to make it to ***** (to pick up the car's title that was mailed by the dealer), but I got stranded there from the same issues. An employee gave me a jump and I was able to barely make it back home before the car died again. After hours of research, testing, and diagnosis, the culprit is likely a bad alternator ($250 for parts) and/or bad battery ($250 for parts). They lied as they told me the car was mechanically strong and they did a "multi-point" inspection. I made a refund estimate to make the situation right and I made it easy by asking them to just refund the credit card charge (I paid $27k cash and $1,697.91 on the card). The repair costs and time is more expensive than $1700, but I'm trying to be realistic and reasonable despite all the trouble this car and dealership has given me. I've expressed my opinions through reviews, trying to contact the salesmen, owner, etc. but to no avail. They won't even provide me with inspection reports that I've requested several times.I have extensive documentation/pictures on all text messages, prices, diagnosing, results, etc. that I can provide.

    Business Response

    Date: 02/12/2024

    To whom it may concern. We will need additional 9 days to complete response. Please acknowledge.

     

    Customer Answer

    Date: 02/12/2024

     
    Complaint: 21225046

    I am rejecting this response because:

    You have had ample time, notification, and documentation to have rectified this issue. Adhere to my request, please.


    Sincerely,

    ***************

Route 1 Chevrolet is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.