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Business Profile

Garage Builders

Better Built Garages
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Better Built Garages's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/28/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      batter Built Garage finish my garage last year on november and this day my apron concrete outside de garage is peeling and the have holes and is only about 3 months and is damege now

      Business Response

      Date: 02/12/2024

      We explained to the customer that concrete is not guaranteed which is in the contract, however, they sent a picture which showed salt damage.  We sent a letter also after garage was built letting the customer know they should seal the concrete.  

    • Initial Complaint

      Date:08/16/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Prior to the pandemic I reached out to this company to build me a new garage on my existing concrete slab. And it didn't seem to be a problem because I witnessed the company build a garage for my neighbor. When I reached out and explained to the representative of the company what my needs were he walked me through the building process and told me building the same garage as my neighbors wouldn't be a problem. He accepted a hundred dollar deposit and took measurements of my existing concrete slab and draw up the plans. Once again I explained what I was expecting and gave them a side by side comparison of my neighbors garage which sat less them five feet from my current garage. Because to the pandemic I chose not to go through with the build of the new garage because i was unsure of what would come of my current situation. Fast forward two years I reached back out to the company and wanted to give the build another chance since the world had some sense of normalcy again. Once again a representative come out to my house and I gave a verbal explanation of what I needed in a garage, i written explanation via text messages, and showed a side by side comparison of my neighbors garage which the company build just a few years prior. I gave a $3000 deposit to secure their services and then the day came to start the build. I handed over a $18,700 dollar check to the lumber delivery guy. When the actual builders got to my house I asked about the specifics of the build and that's when I noticed the first issue with what i asked the company to build for me. Before the started to work i reach out to the representative and he attempted to help correct the issue but the company wouldn't accommodate me on that request which is something I asked about prior and was told yes they would do it. A few hours later I checked to progess and noticed the garage was shorted then the garage I asked for and showed them I wanted.

      Business Response

      Date: 08/27/2022

      Customers contract clearly states 7ft door 8ft walls. We are ready to finish as soon as he calls us

      Customer Answer

      Date: 08/29/2022

       
      Complaint: 17723460

      I am rejecting this response because: While meeting with the companies representative I explained my needs and showed them a side by side comparison of what I needed and wanted which was a garage that that also built which sat less then 5 feet from my garage. Just a few minutes prior To meeting with the rep I text him a exactly what I was looking for and upon arrival I showed him exactly what I wanted. Its not my job to measure anything for him thats exactly what I paid the company to do. If he wasnt sure of the exact measurements of the garage his company had already built he could have went back into their files and found it instead of just throwing numbers and measurements out there. 

      Sincerely,

      *****************************

      Business Response

      Date: 09/12/2022

      We are ready, willing and able to complete the garage, per the signed contract. The garage is half build and being exposed to the elements at this time. 

      Customer Answer

      Date: 09/13/2022

       
      Complaint: 17723460

      I am rejecting this response because:

      Sincerely,

      *****************************

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