We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Carpet and Rug Cleaners

Service Master Of Aurora

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Carpet and Rug Cleaners.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/28/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 2/23/23 I scheduled Service Master of Aurora to service my flooded basement. They arrived 2/24 at 11:00am. They arrived on time, assessed the situation, and began working right away. I was a little confused that I didnt get an exact quote or any kind of pricing. The gentleman I worked with, ******, stated that it should cost around $3000-$4000, depending on how many days the equipment (fans/dehumidifiers) would need to stay. ****** stated that he would have the main office call me that day and give me more info on the bill. As the day went on, the two gentleman (****** and ****) communicated with me about things that were going on in my basement. They stated that the queen ******** I had (1 year old), was ruined and asked if I needed it taken away. I said I could put it out Sunday on garbage day, and they offered to bring it upstairs to my garage for me, I thanked them for that. I also had several rugs that were wet, they stated they would clean and sanitize them for me. I only needed 4 out of the 7 rugs cleaned, the 3 I didnt need cleaned were old and inexpensive. The other 4 were much more expensive, with the most expensive rug being underneath the sectional couch in the finished part of the basement. ****** told me that the carpet in the basement couldnt be saved, that they would have to rip that up along with the carpet on the stairwell leading to the basement. ****** and I looked at the larger more expensive rug that was in the finished part of the basement under the sectional couch, he stated that it was wet and they would remove it and clean/sanitize it.I have attached a ********* Word document stating the issues that arose from this visit. This text box will not let me type out all the issues, as I only get **** characters. Please refer to the attached document for the full story. Thank you

Service Master Of Aurora is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.