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Business Profile

Floor Coverings

Supreme Flooring & More, LTD.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Coverings.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid total of $1500 has a deposit on Sept 11th 2023 - $1000 and Sep 12th -$500 to install flooring on at my house and the contractor said he would show up on Sep 25th to start working never showed up and now he is not responding to either my calls or my messages.

  • Initial Complaint

    Date:08/04/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    $1000 paid in deposit for carpet installation on 7/6/2023. ************************* has scheduled 6 different dates to complete the installation and has had 6 different excuses to not show up on each date. I stated 8/4/2023 as the date to return the deposit if the job wasn't started and completed. The carpet installation hasn't started and the deposit hasn't been refunded as of today, 8/4/2023.

  • Initial Complaint

    Date:06/21/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ON MARCH 28TH 2023 ************************* Owner came to my home, I signed a contract to remove and replace tile flooring in kitchen ,hallway and bathroom for $8500.00. I **** him $4500.00 down payment with $4000.00 balance. He was supposed to start work on April 18th 2023.He don't return calls. No work has started

  • Initial Complaint

    Date:05/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The flooring was installed by this company and the stair nose has come away in less than 6 months causing safety hazard.

Supreme Flooring & More, LTD. is NOT a BBB Accredited Business.

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