We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Greenway Motors/Chrysler-Plymouth

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/10/2025

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a car and plates from this company on 12/10/2024. At the time of the transaction, I paid $5,000 in cash and then monthly payments of $650.53. The company promised to send me plates for the car, but after 4 months there are no plates. The company did not try to solve the problem and ignores any communication. Each time they write that the plates will be made, but do nothing. Communication is maintained only in correspondence, since they completely ignore calls.

    Business Response

    Date: 02/21/2025

    Background of the Issue:
    Customer purchased the vehicle from our dealership in October of 2024.

    When the purchase was previously traded in to the store in a separate transaction with a separate party, the dealership discovered the certificate of title had an odometer discrepancy. The original certificate of title provided by the customer who traded in the vehicle printed an odometer reading of ****** miles (Not Actual). The current reading of the odometer at the time the vehicle was purchased by the dealership was actually lower.

     

    Initial Correction Attempt:

    The dealership obtained an Affirmation of Correction of Title, signed by seller (from initial transaction). Dealership applied for a corrected title with an affirmation of correction odometer statement and submitted to IL Secretary of State for a corrected title.

    New title was received by dealership in December 2024 (issued 12/2/24) however, the Illinois Secretary of State mistakenly issued a duplicate title instead of a correct title (odometer was still incorrect).

     

    Follow-Up with ***********************:

    The dealership re-engaged with ***** and reached out to the *************************************** (****) for guidance.

    The application was resubmitted to the *********************** in December 2024, which at that time was noted to have a processing backlog of over two months. Per *** tracking, ***** retake department received the retake application in December 2024.

     

    Actions Taken by Dealership and steps for resolution:

    We regret the delays in the state processing system, however we the dealership has done everything within its power to correct the title issue and is waiting on the Illinois Secretary of State's Office to complete processing.

    As of the most recent title and registration inquiry, it appears the ***** has issued a title as of 2/13/2025. The dealership is awaiting receipt of that title.

    As soon as the corrected title is received, we will immediately process the plates for our customer.

    We remain committed to working with the customer and are available for any further clarification he may need.

    General Manager of store has made multiple attempts to connect with customer via phone calls and email with the information we have on file to discuss the steps we have taken; as well as express our commitment to resolving the issue promptly.

    We will continue to monitor the situation closely and will promptly finalize the vehicles registration once the corrected title is issued.

    Customer Answer

    Date: 02/25/2025

     
    Complaint: 22917700

    I am rejecting this response because:

    For the first time since the purchase I received a response from this company and an explanation of the situation. No one called or wrote to me. I tried to contact them and they ignored me and did not give any specific answers. I want to know when my license plate will be ready and I will be satisfied only when I receive them.

    Sincerely,

    ****** *******

    Business Response

    Date: 02/26/2025

    Hello - 

    Contrary to the claim, we have not failed to contact ****** *******. Attached are our company's phone records and emails from our General Manager to ****** since December 2024. Additionally, our General Manager has been attempting to reach ****** since February 13, 2025.


    As stated in our previous response, the title was received at our store and has been sent via *** to *************************** The tracking number is 1Z756W240197755164. According to tracking updates, the package was delivered in *********** on 2/25/2025. Our customer should receive the plates at the address on file within the next few days, possibly as soon as today, directly from the Secretary of State ***************************

    Kind regards,

    ****** *****, GM

    Customer Answer

    Date: 03/11/2025

    Complaint: 22917700

    I am rejecting this response because: I recently contacted you for help regarding license plates. In your last letter, you informed me that you had reached an agreement with the company that owes them to me and sent me the tracking number for the parcel. Two weeks later, the parcel has not arrived and its status does not change. Tracking number: 1Z756W240197755164. And also ID # ******** - **********************. Please help me resolve this situation.

    Sincerely,

    ****** *******

    Business Response

    Date: 03/18/2025

    We are actively working with the Illinois Secretary of ********************************* to determine the cause of the delay in processing your registration and plates. Despite our efforts, we have been awaiting the necessary paperwork for several weeks.

    To expedite the resolution, I have also engaged the *************************************** for further assistance. Please know that we remain fully committed to resolving this matter as quickly as possible, and we sincerely regret any inconvenience this delay may have caused.

    Thank you for your patience and understanding.


    Kind regards,


    ******

Greenway Motors/Chrysler-Plymouth is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.