Complaints

This profile includes complaints for Chicago Knife Works Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Chicago Knife Works Inc.

  6427 Dempster St Morton Grove, IL 60053-2604

• 

  Chicago Knife Works Inc.

  7650 Greenwood St Morton Grove, IL 60053-1837

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of Incident: March 4, 2025 Present Summary of Complaint:On March 4, 2025, my girlfriend purchased a knife from Chicago Knife Works and paid an additional $1.80 for shipping protection. After significant processing delays, the order was marked as delivered, but she never received it. Despite the purchase of shipment insurance, the company refused to offer any resolution, directly contradicting their advertised policy.Against better judgment, I placed a second order, which was again delayed. The knife I received was defective. After multiple complaints, the owner, Mobeen, contacted me directly and promised a new knife with express shipping and a refund once the return package was scanned by the carrier. He also offered an exchange as an alternative to refund.I returned the defective knife and clearly requested an exchange, but the company failed to honor their promises. They delayed refund processing until after the package inspection, ignored my request for an exchange, and left me with no reasonable solution except to pay another $330 upfront. After weeks of attempted follow-up, the owner stopped responding altogether. In our earlier conversation, he admitted he preferred phone calls over email to avoid having a record, raising additional concerns about the businesss transparency and accountability.I have wasted nearly two months and have been treated unprofessionally and dishonestly. Chicago Knife Works failed to honor its advertised protections, mishandled my return, and ignored multiple attempts at resolution I request full compensation for the insured lost shipment, reimbursement for time and money wasted, and a clear correction to the company's misleading insurance claims. I have complete documentation to support my complaint.  

  Business Response

  Date: 04/26/2025

  Customer claimed that after the first package got delivered it was stolen from his property which we do not take responsibility of neither does insurance . Also for the second purchase there was a defect and we asked customer to ****** the item and we will either refund or replace which is at our discretion. The moment we received the knife we did refund the buyer . Someone else was communication with us beside the original buyer and we felt that we were getting harassed . We did our job correctly . 

  Customer Answer

  Date: 04/28/2025

   
  Complaint: 23251527
  
  I am rejecting this response because:
  
  

  You were not getting harassed, you were ignoring  two of your customers. The only other person you were in contact with was my girlfriend, which was in the very beginning and as soon as I heard of what happened with your company I stepped in and communication with her was cut. Now once I explained the situation to you over the phone call you initiated, you said that I could choose between the exchange or the refund, and the refund would be refunded as soon as the knife was scanned by the carrier, not when it arrived, so that like you said, I wouldnt have to wait for processing when I reorder another knife. When I brought concerns about how I requested an exchange and you pushed it aside saying that we would discuss the next step when I ship it. After that I received radio silence. Not to mention how over the phone you decided to say that you preferred the call as it was off record.

  
  Sincerely,
  
  **** ***********

  Business Response

  Date: 04/28/2025

  Our policy is that we have to receive the defective item first and then process the refund . If you would like you can place a new order but the billing and shipping address has to match with the card holder name and we will only communicate with the card holder and at our cost we can expedite the new order and the customer can request via email for a signature on delivery . Courier will not be responsible for any packages shows delivered and then later was token by someone as per the first order email . 

• Initial Complaint

  Date:10/18/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed order from *** on Tuesday, 15 October- your shipping policy is 1-2 business days, after no word if my order shipped, I sent email inquiring about status after 2 days - no answer. I have called multiple times today, recording says - everyone busy. Not impressed with shipping or customer service.??

  Business Response

  Date: 10/19/2024

  We did ship the order . We take one to two business days to process order normally . 

  Customer Answer

  Date: 10/21/2024

   
  Complaint: 22441667
  
  I am rejecting this response because: The business informed me today that my order has shipped. I am awaiting confirmation from the **** once they receive my shipment from the business.
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 10/31/2024

  This order has been delivered already as per the courier tracking number
  usps tracking : 9400111105501033861720

   

   

   

  Customer Answer

  Date: 11/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:02/19/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On approximately December ***** of 2023 I ordered and paid via my debit card about $545 for 1 Fallkniven Northern Lights Tor 10 knife and leather sheath,upon opening it I found the blade to be not sharpened fully and the sheath was partially damaged ,they agreed to an exchange for another brand new knife ,when it arrived it was clearly not new but someone apparently tried to fix the sheath, and not well,leaving scratches on the back of sheath and worse yet ,they appear to have sanded the leather grip! so it was worse than the original and Chicago Knife Works blamed their distributior,who I learned from Fallkniven,that wasn't the real distributor,I have plenty of pictures of both knives and sheath's and video of me packing up the second knife for shipping back ,they still have not received or refunded me anything and claim to be looking into it ,I offered to deliver it myself to avoid any **** issues and they declined,instead this has caused me to waste hours and hours of my precious time and now I'll have to bring all my documents to my bank and waste more time with a banker to get my money back,i highly do not recommend this business to anyone else and left the same review on Chicago Knife Works website, please do whatever you can to make sure this doesn't happen to anyone else,thank you ??

  Business Response

  Date: 03/04/2024

  A full refund was processed already and recipient informed us that he will remove the complaint 

  Customer Answer

  Date: 03/06/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I'd like to remove my comments about Chicago Knife Works,I have a number I believe is about this situation 6350775131E28. I'm ************************* and please let me know if I need to do anything else to remove my premature remarks as the business owner finally refunded me money owed,thank you! 
  
  Sincerely,
  
  *************************