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Business Profile

Radon Testing

Rssi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Radon Testing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/06/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a radon detector about 6 months ago and was instructed to send the kit back to RSSI in the packaging they provided with the return label they provided to get the test process. I did just that and they claim they have never received the package, dont have a tracking number, and have offer no resolution. At this point I understand that things happen, but I should at the very least be refunded or sent a new testing kit. They have completed ignored my emails for the past week when I have asked for a resolution. This is no way to treat customers especially when they dont even have tracking numbers available for labels they sent so it is their fault.

    Business Response

    Date: 09/06/2024

    Complaint ID: ********   ************** purchased a radon test from ***********************, not RSSI.  RSSI analyzes these tests.  As you can see from the attached correspondence we have responded to ************** on a number of occasions.  The detector ************** bought is only sold in bulk to large organizations that resell to consumers.  RSSI does not package this type of detector for individual consumer use therefore we were not able to replace the detector when ************** asked.  We tried to help ************** as much as possible to help solve his problem.  We suggested he contact *********************** for a replacement and we do not know if he did so.  Initially ************** stated that he return the detector via *** mail and did not have a tracking number.  On August 29th ************** located tracking information and provided it to RSSI.  It appears that he sent the package to PEI Logistics/ Returns in ******, SC.  We have recommended that ************** contact PEI Logistics and ask them to return the detector to us, stating that we would analyze it.  We don't know if ************** ever contacted *********************** to ask for a replacement or PEI Logistics to ask that they return it to us.  We have tried to help.  We don't believe our suggestions have been followed.  We do not know if ************** asked ***********************, from whom he purchased the detector, to refund the purchase price or to provide a replacement detector.  We do not know if ************** contacted PEI Logistics/ Returns to try to track down the detector and return it to us for analysis. We do not know how ************** returned the detector to RSSI, by US Mail or Fed Ex, but we never received it.  Please call me at ************ if you have any questions.

    Customer Answer

    Date: 09/09/2024

     
    Complaint: 22248827

    I am rejecting this response because:

    Sincerely,

    ***************************

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