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Business Profile

Car Racing Equipment

Mullins Auto Parts & Machine Shop Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Racing Equipment.

Complaints

This profile includes complaints for Mullins Auto Parts & Machine Shop Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Mullins Auto Parts & Machine Shop Inc has 6 locations, listed below.

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    • Mullins Auto Parts & Machine Shop Inc

      5733 Old Route 66 Mount Olive, IL 62069-3109

    • Mullins Auto Parts & Machine Shop Inc

      22935 Werner Rd Mount Olive, IL 62069-3108

    • Mullins Auto Parts & Machine Shop Inc

      PO Box 347 Saint Clair, MO 63077-0347

    • Mullins Auto Parts & Machine Shop Inc

      2426 Highway 50 Rosebud, MO 63091-1407

    • Mullins Auto Parts & Machine Shop Inc

      Po Box 117 Beaufort, MO 63013-0117

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/29/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a motor got a warranty put on it the motor went bad in like 2months called the warranty on the motor they wanted proof I took care of my car got that to them they sent a replacement and the replacement is bad and there not trying to replacement the replacement

      Business Response

      Date: 09/12/2024

      ***************** purchased an engine from us on 5/25/2023 with a 1 year parts and labor warranty with a labor protection of $1200 (1 time replacement and payout as stated on our invoice), however had to make payments on the engine where he finally paid it off 8/31/23.  My ******* had an issue on 4/10/2024, we sent a 1 time replacement of the part and expressed that if he wanted to renew the warranty for another year and add labor coverage it would cost him $300 which we would take out of the labor check. We sent the replacement part and the labor check closing the claim on 4/26/2024.  We accidently sent him a full check of the $1200, when we contacted ***************** about owing $300 for the second replacement warranty. He said he was not willing to send us the $300, we expressed this would void the extended warranty and would only give him a 30 day warranty. ***************** stated on 8/28/2024 that he was having issues, however this was 3 months after the replacement and 60 days past the warranty. If ***************** would have sent back the $300 for the warranty this would have been covered. 

    Mullins Auto Parts & Machine Shop Inc is NOT a BBB Accredited Business.

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