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Business Profile

Aromatherapy

Alteya Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Aromatherapy.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for 10 Liters of ********************* on September 26th. Once it arrived I noticed right away that it did not smell good and was not like the product that I had ordered from them before. I sent them messages in the chat and did not receive a response. I later submitted a request form for someone to contact me about the issue and did so again today. I also found their number and gave them a call. They were not friendly at all and told me I was outside the exchange window of 14 days. I told them that I would have been well within that had anyone gotten back to me. He stated there was nothing they could do and now I am stuck with $255 worth of bad product. No attempts were made to help resolve the situation and they were very rude with me. I will attach some of the documentation. I do not have proof of the chats because it did not send me an email record of them. Just for further documentation. The product arrived on September 28th. The tracking number was 1ZV630A90305008768

    Business Response

    Date: 02/08/2024

    Due to the nature of the product, variations in the scent are normal between the batches.

    As per our Terms and Conditions found here: ************************************************************** the product is not eligible for returns if open or used.

Alteya Inc is NOT a BBB Accredited Business.

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