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Business Profile

Beauty Supplies

Sam's Beauty Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Beauty Supplies.

Reviews

Customer Review Ratings

1

Average of 13 Customer Reviews

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Review Details

  • Romney T

    Date: 11/02/2022

    Romney T

    Date: 11/02/2022

    THE WORST CUSTOMER SERVICE EXPERIENCE IVE EVER HAD!! BE AWARE THAT THEY MAY SHIP YOUR ITEMS INCORRECTLY AND THEN WAIT TWO WEEKS TO TELL YOU THEYRE OUT OF STOCK AND CANT SEND THE CORRECT ITEM!!

    Sam's Beauty Inc.

    Date: 01/25/2023

    Hi *****,We understand how frustrating this must have been for you. We value our customers and always want to provide a positive shopping experience, and we are sorry that you did not receive that. We appreciate you making us aware of your negative experience. This Matter will be brought to our management team in hopes of providing a better shopping experience to our customers. We have looked into the details of your complaint and our system shows that you did end up receiving a refund for the order. We are so happy that your issue was resolved and that you got your money back. Thank you so much for bringing this to our attention and we appreciate your support!-SamsBeauty

  • Lillian L

    Date: 10/20/2022

    I purchase two wigs that was totally different than what I thought I was purchasing and *** refused to assist me.

  • DOMINIQUE S

    Date: 10/19/2022

    DOMINIQUE S

    Date: 10/19/2022

    Buyer Beware!Never received my product I ordered online, and refused to refund my money. I ordered on 10/14 they said to wait until 10/19. 10/19 arrived, still no package! When I emailed them about my package, they told me to open a claim with ***** Don't buy from this place! Whatever they sell you can buy from AMAZON instead! At least they won't try and steal your money!

    Sam's Beauty Inc.

    Date: 01/25/2023

    Hi *********, Our apologies for the delayed response. We are sorry to hear about your negative experience. In order for us to process your refund you must open a claim/case with the shipping provider. They will then investigate your claim/case to ensure that the item has been misplaced. This is the same thing that amazon does within their delivery service. The procedure has to take place to protect the shipping provider as well as Samsbeauty from possible theft. Once the claim/case has been opened our CS team can follow up and issue your refund. We appreciate your business and support.-SamsBeauty

    Sam's Beauty Inc.

    Date: 01/25/2023

    Hi *********, Our apologies for the delayed response. We are sorry to hear about your negative experience. In order for us to process your refund you must open a claim/case with the shipping provider. They will then investigate your claim/case to ensure that the item has been misplaced. This is the same thing that amazon does within their delivery service. The procedure has to take place to protect the shipping provider as well as Samsbeauty from possible theft. Once the claim/case has been opened our CS team can follow up and issue your refund. We appreciate your business and support.-SamsBeauty

Sam's Beauty Inc. is NOT a BBB Accredited Business.

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