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Business Profile

Die Maker

Robert Bosch Tool Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Die Maker.

Complaints

This profile includes complaints for Robert Bosch Tool Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Robert Bosch Tool Corporation has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Robert Bosch Tool Corporation

      1800 W Central Rd Mount Prospect, IL 60056-2230

    • Robert Bosch Tool Corporation

      4300 West Perterson Ave. Chicago, IL 60646

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/07/2024

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Contact form on vermontamerican.com does not work and there is no phone number for this company. Need free replacement on my depressed center grinding wheel type 27. upc ****** ***** 8

    • Initial Complaint

      Date:03/02/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 18V PROFACTOR Brushless Lithium-Ion 12 in. Cordless Dual-Bevel Glide Miter Saw Kit (BSHNGCM18V-12GDCN14) from a retailer (CPO). Profactor Tools are advertised to come with a 180-day, no questions asked guarantee. I contacted Bosch Tools to see what needed to be done to initiate this guarantee and return the saw. I received an email back asking me to email ******************************************************************* and was assured that customer service would guide me through the 180-day guarantee process from there. I tried that and the email got kicked back as not existing. So I called Bosch directly. They told me that this was an issue I needed to take up with the retailer. So I contacted the retailer, who said that the 180-day guarantee is something to take up with Bosch. I can't seem to get ahold of anyone at Bosch who will honor this guarantee. They keep attempting to kick me back to the retailer. Even the dedicated 180-day guarantee page on the Bosch website (**********************************************************************) is a no-longer-functioning 404 page. Both Bosch's own website and the retailer I purchased from (CPO) advertise this tool as qualifying for this 180-day, no questions asked guarantee, but I can't get anyone at Bosch to actually tell me what I need to do to send it back. Please contact me to get this resolved.

    Robert Bosch Tool Corporation is NOT a BBB Accredited Business.

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