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Business Profile

Windows

NorthShore Window & Door

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/20/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This has been an ongoing complaint. I contracted with ***************** for replacement windows and doors at my residence on 30 June 2020. The total amount was $8437 and a deposit of $4937 was paid to cover the cost of materials. The balance of $3500 was to be paid upon completion. After a longer than expected delay, the window replacement was completed on 17 September 2020 but the door was not ordered properly. At **************** suggestion we agreed that I would hold back $800 until the storm door was installed. So I paid $2700 of the final $3500. While I was out of town North Shore removed my existing storm door and disposed of it in anticipation of the new door being installed soon. However, after numerous unsuccessful attempts on my part to ascertain the source of the delay over more than a two year period, I still do not have my new storm door and, in fact have no door at all. This is now three ******* with no storm door. My calls, texts and emails to ************** are a mixture of excuses and apologies but the vast majority inquiries go unanswered. I would appreciate any assistance the BBB can offer in resolving this issue. As per the original contract, I need the storm door to be installed as soon as possible. It is extremely cold in that part of the house. Last winter my boots placed near the door actually froze to the rubber mat on which they were sitting. I have the signed contract and cancelled checks but the contract has no number on it.

NorthShore Window & Door is NOT a BBB Accredited Business.

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