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Business Profile

Printing Technician

Wilford's Printing Company

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered two breast cancer shirts from this facility. I chose the option to pick it up at the company store. I received the email confirmation that they were ready for pick up on Sept 27th or 28th. On Sept 29th I called to let them know I was coming to pick them up because I am an hour away. I got there and they could not find the order. They made numerous calls and told me it probably went to crossroads hospital wherever that is. I asked for a refund because I have no product. The person working told me no because the shirts were already made.

    Business Response

    Date: 10/02/2023

    This is a custom-made order and we do not refund custom-made items once they are made. We could not locate the item at the time she arrived at the store, but we did find it in another box shortly after she left. We contacted her the next day to let her know but we have not received a response. The item is still at our store and is waiting for pick up.

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