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Business Profile

RV parks

Archway RV Park

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:02/23/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Made reservations online through the company's website on Saturday, July 29, 2023. The campground reservations were for Thursday, April 4, 2024 through Monday, April 8, 2024. At that time no deposit was required nor made. I have a confirmation email stating such including a confirmation number. The email has no mention of their cancellation policy nor does their website.On (or around) October 17, 2023, the business contacted me and stated that since my stay was to occur during a special event (total eclipse) they required a deposit for the whole amount. I agree and put the deposit on my credit card. Again, there was no mention of any type of cancellation fee nor did I receive a confirmation email although I did receive an email from my bank documenting the amount.I reached out to the business on (or around) February 7, 2024 stating that our plans had changed and we would need to cancel our reservation. I also sent them an email through their website stating the same thing. I also called with no answer received.I received a call from them on either Friday 02/09/2024 or Saturday 02/10/2024 stating that they had received my request because this was a special event they normally don't offer a return of the deposit. I informed them that I was not aware of this and they stated that they would at least return half of my deposit. I called them back after searching their website and my emails for any type of cancellation policy stating that I could not find one. They essentially told me that it their policy even though it is not provided to their customers. I have since (again) asked for a cancellation confirmation email with a refund of our deposit with no response. That was on 02/18/2024.

    Business Response

    Date: 03/12/2024

    We would like to refund the total amount.  We have given him a refund on 2/23/24 of $125.00, the total amount of the deposit is $250.00.  Today we would like to refund the rest of $125.00 to his credit card.  The total site fee was $375.00, he paid the $50 a night.   

    Customer Answer

    Date: 03/12/2024

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

Archway RV Park is NOT a BBB Accredited Business.

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