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Business Profile

Hardware Sales

Robert Bosch Power Tools

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/17/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to get my BOSCH BLAZE Laser measure Medidor lser Mesure laser GLM20X replaced seeing it was a gift from a family that got cancer now and is on there death bed so can ask them or get them to find me my receipt and I got it on 4/4/23

    Business Response

    Date: 01/05/2024

    Hello,

    As of the date of this complaint **************** had not contact Bosch Power Tools regarding repair options for his tool. Per our policy the Bosch Laser and Measuring Tool Warranty, the tool has a 1 year limited warranty from the date of purchase unless registered within 8 weeks from the date of purchase, then the tool would receive an additional year of limited warranty coverage.

    To determine if ******************** tool is covered under warranty, he would need to send his tool into our Bosch ************** in ************, ******** for an evaluation. If **************** does not have the proof of purchase, warranty is determined off of the products production code.

    From www.boschtools.com website warranty: To make a claim under this Limited Warranty, you must return the complete Product, transportation prepaid, to any Bosch Factory ************** or Bosch Authorized **************. Please include a dated proof of purchase with your Product so we can determine if your Product is within the Warranty Period. If you do not have the dated proof of purchase for the Product that is the subject of your claim, we will use the Products production code to determine whether the Product is within the Warranty Period

    We would encourage **************** to either contact our customer service team at **************, M-F 7am-7pm CST or he can go online to www.boschtools.com and complete an electronic repair form to have his tool sent in for evaluation. For the full limited warranty policy for Bosch Power Tool North America Warranty these can be found on www.boschtools.com under the Service tab.

     

    Thank you.

    Customer Answer

    Date: 01/05/2024

     
    Complaint: 21016396

    I am rejecting this response because:

    Sincerely,

    ************************* I called us about. My Measuring tool And I got the recording of the Conversation with you guys to prov it  and stuff so try to lie now 

    Business Response

    Date: 01/09/2024

    Hello,

    In order to assist ****************, there is key information that we would need from his tool, such as the serial number to determine if the tool is eligible for any warranty repair or replacement. The serial number is a 9 digit number found on the tool, which determines the manufacturing date. As **************** does not have the proof of purchase, the manufacturing date determines the warranty per Bosch Power Tool warranty policy.

    Thank you!

    Customer Answer

    Date: 01/09/2024

     
    Complaint: 21016396

    I am rejecting this response because:

    Sincerely,

    ************************* I told ius the sn cant be read no more on ur or I would give us it lol

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