Complaints

This profile includes complaints for Kovitz Shifrin Nesbit, a Professional Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Kovitz Shifrin Nesbit, a Professional Corporation has 6 locations, listed below.

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  Kovitz Shifrin Nesbit, a Professional Corporation

  175 N Archer Ave Mundelein, IL 60060-2301

• 

  Kovitz Shifrin Nesbit, a Professional Corporation

  1044 North Western Avenue Lake Forest, IL 60045

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  Kovitz Shifrin Nesbit, a Professional Corporation

  209 Eighth Street Racine, WI 53403

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  Kovitz Shifrin Nesbit, a Professional Corporation

  640 N La Salle Dr Chicago, IL 60654

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  Kovitz Shifrin Nesbit, a Professional Corporation

  33 N Dearborn Street Chicago, IL 60602

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/03/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I own a house in IL but are currently working in a different state. We filed with **** to forward all our mail to the new address but the letters from *** were never forwarded to us so we were unaware that we had forgotten to pay our HOA fee of $414 which was due end of Feb 2024 and that the property mgt had sent it to collection. We became aware of it on 4/13/24. I promptly called the property mgt and sent the check which they returned to me. In the meantime, an associate of *** asked for $1064 to settle our late HOA fee, from $414 to $1064 in a span of 6 weeks from the deadline! It is worthy to note that we have paid our HOA fees every year for 20 years. We were offered to do installment payments but there would be a charge of between $295-375 for set up on top of the $1064. Now, tell me that is not excessive. I refused to pay since our only obligation is the $414 which I tried to pay but the check was returned by the property mgt since it is now in collection.This business has continued to charge over $500 monthly in legal fees and we are now supposed to owe $3259.00.

  Business Response

  Date: 12/18/2024

  Our law firm represents ***************** which is a common interest community in which the debtor owns a home. At some point, they became delinquent in their assessment payments to the association and we were advised to collect those amounts. Below is a recap of our collection efforts. At this point, per a settlement with the debtor, she paid in full and we closed our account.
  
  12/10/2024 We received cashier's check #********** in the amount of $3,198.40 which is payment in full. We are closing our file on this matter.
  
  12/09/2024 *************** the Association will remove late fees if the rest is paid in full. We notified the defendant that $3,198.40 must be paid in full by the close of business on December 13, 2024.
  
  12/05/2024 We received an email from the defendant asking for a settlement. We replied and stated the Association is still considering her request, we will notify her once a decision is made.
  
  12/03/2024 Per the defendant's request, we advised that the current balance is $3,335.66 and directed the homeowner to send payment to our office.
  
  10/01/2024 An Eviction Order and an In Rem Judgment against the PROPERTY was obtained in the amount of $3,144.16. The stay date is November 4, 2024. A letter was sent to the Association with a copy of the order.
  
  06/26/2024 The Eviction Lawsuit has been filed with the Clerk of the Court.
  
  05/03/2024 Per e-mail from management, they received check #**** in the amount of$414.00 and were advised that the board directed that no partial payments be accepted. We were directed to proceed with collections.
  
  04/16/2024 Per email from the homeowner, we are to cease communication with her. We will no longer respond to her emails; we will proceed with collections.
  
  04/15/2024 We received an email from the homeowner asking our office to waive legal fees because she failed to keep a current billing address on file with the Association and **** did not forward her mail on time to pay the assessment. We declined and asked for payment in full of the Notice.
  
  04/08/2024 We sent a Notice and Demand for Possession in the amount of $1064.03. Payment in full must be received on or before May 15, 2024. 
  
  This is a legal matter and there will be no further information shared or response made via the Better Business Bureau.

• Initial Complaint

  Date:10/01/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kindly read SUMMARY + STATEMENT OF FACTS that is attached including all docs and exhibits which provides a detail explanation of the issue at hand. Below is just the summary of the resolution I am seeking, proving details and my reasoning including accounting of facts..1. Requesting full accounting and ledger explanation of charges from **************** Condominium and/or Kovitz Shifrin Nesbit from 2022 to the present.2. Requesting **************** Condominium and/or Kovitz Shifrin Nesbit TO FULLY READ every one of my emails and additional items submitted on this complain, including every breakdown of my accounting when it was provided. Then, explain to me if they are in any disagreement and why.3. Based on my thorough explanation with valid proof, I am requesting for my ledger to reflect not only paid in full; but also requesting a refund check for $484 which breaks down as follow:Months that were unpaid via ACH for *** **** = $546 April 2023 = $177 May 2023 = $177 Jan 2024. = $192 Months that were unpaid for Special Assessment = $800 Oct 2022 to January 2024 = 16 months 16 * $50 = $750 Legal Fees = $538.20 (Only responsible for charged legal fees in letter/ ledger received on 10/31/23)($291.50 from 3/15/23 + $246.70 from 3/22/23)TOTAL = ******** Payments sent / checks cashed:Check for $1,592.20 (sent on 11/9/23 but not cashed till 2/28/24)Check for $150 (sent on 12/18/23 but not cashed till 12/27/23)Check for $626 (sent on 2/10/24 but not cashed till 2/28/24)TOTAL = $2,368.20 REFUND DUE = $2,368.20 - $******** = $484

• Initial Complaint

  Date:02/19/2024

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  KSN law firm is the legal team of our **** For over a year now the firm has been responsible for collecting fees for the **** My statements reflect KSN but for the past 12 months have reflected none of the dozens of payments I've made of more than $6K dollars. I've requested a ledger of balance owed minus any legal fees for 6 months and I continue to get erroneous statements. The firm is burying me in legal fees and continues to intervene inappropriately in any and all requests I have as a homeowner direct to the association company. They are intervening and interfering with the homeowner rights covered under ill condo law. Multiple neighbors are now experiencing the same and would be willing to add to this complaint.

  Business Response

  Date: 02/21/2024

  Kovitz Shifrin Nesbit ("KSN") is a law firm which represents the association in which Ms. *** Mar owns a unit.  KSN will not be responding in any way to Ms. *** Mar's issues.  She is represented in two (2) lawsuits between herself and the association by counsel and any communications must go through him. 

  Customer Answer

  Date: 02/22/2024

   
  Complaint: 21299258
  
  I am rejecting this response because this further proves The reason for my complaint, in the first place, I have a single complaint, and its against the *** a single court filing. They are not too court cases, so I do not appreciate this business fabricating and exaggerating in an effort to dismiss my legit grievance towards their business.
  
  Sincerely,
  
  ************************

• Initial Complaint

  Date:07/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kovitz Shifrin Nesbit has not done taxes in recent years.Possibly two years.The office manager ********************* is very unprofessional and is a bully to her employees.

  Business Response

  Date: 07/31/2023

  This complaint is without merit.

• Initial Complaint

  Date:02/15/2023

  Type:Product Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  KSN (Kovitz Shifrin Nesbit) was hired as a third party representative to mediate the sale of the ********************************* condominium complex in the Summer of 2022. At the time of closing, $2,538,163.00 in funds were held back to pay off past liabilities and condo repairs. KSN did not make owners aware that these funds were being held back until days before the closing. Owners were threatened with litigation if closing documents were not submitted by the closing date. KSN told owners that remaining funds would be disbursed to owners within 90 days of the closing, which would have been the first week of September. KSN failed to deliver any funds until early December, repeatedly providing false updates and promises to owners. A total of $834,101.73 was divvied up to owners based on percentage of ownership in the condo. KSN has refused to disclose how the other $1,704,061.27 was spent. This money was taken directly from the equity of owners properties. I have sent over a dozen emails to KSN, requesting an itemized breakdown of how over 1.7M was spent on the condo. KSN has been pointing fingers at other parties and has not taken any responsibility for their poor business practices. KSN made the deconversion process unpleasant for owners and their actions throughout the process raise many red flags in how they do business. For a resolution, I am requesting an itemized breakdown of how $1,704,061.27 was spent in condo liabilities and repairs. I will continue to contact KSN and submit BBB complaints until this is resolved. Attached are a couple recent emails to KSN, which have gone unanswered for two weeks. (Refer to KSN's ****** Reviews for additional customer sentiment)

  Business Response

  Date: 02/21/2023

  KSN was hired as the closing attorney for a bulk sale of all units in the ***************** Condominium Association.  

   At no time was KSN in possession of or responsible for the Associations funds.   The funds were held by the *********************** company.   *********************** not KSN, was responsible for distribution of the funds.  KSN was not in any way responsible for any delays that *** have occurred in the distribution. 

  
  KSN did not prepare an accounting of the Association funds,as KSN does not have access to the financials for the Association. Accordingly, KSN cannot provide an accounting of how the other $1,704,061.27" was spent.

  Customer Answer

  Date: 02/21/2023

   
  Complaint: 19399481
  
  I am rejecting this response because: Both KSN and First Service Residential were heavily involved in the closing of the ***************** condo complex, yet no party is aware of where $1,704,061.27 was spent.  These funds were taken directly from the equity of homeowners, yet neither party has knowledge on how it was spent.  I have filed three BBB complaints and exchanged dozens of emails with KSN over the past few months.  There has been ZERO initiative from KSN or FSR to resolve this situation.  From ignored emails to pointing fingers at other parties, I see why KSN, along with FSR, are littered with poor reviews and lawsuits (recent Yelp Reviews pertaining to reputation attached).  It is deeply concerning that these two businesses are able to operate in this fashion.

  KSN- First Service Residential has stated (attached picture from BBB response) that your legal counsel has the needed accounting information for how these funds were spent.  To resolve this situation, I am requesting an itemized breakdown of how the Holdback Funds were spent, or a direct contact for the party that has this information.  If you cannot provide either, I will continue to file BBB complaints and continue to contact KSN.

  
  Sincerely,
  
  ***********************