Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 22036544
  
  I am rejecting this response because:

  The response is nonsense. *************************** passed away on September 20, 2020. The dealer is mincing words and knows it. As I said, I need any and all documents needed to register the car. This is not acceptable. Its been 3.5 months and no movement. I had hoped to avoid it but I will seek legal assistance if not completely resolved the week of 07/29/2024.
  
  Sincerely,
  
  *****************

  Business Response

  Date: 07/26/2024

  In reference to Complaint ID ********, please see below.
  
  This vehicle was purchased from our dealership on 04/13/2024. We do have the Title for this vehicle. Please see attached for a scanned copy of this Title and Death Certificate. The form that we are waiting on that this customer is requesting is a Letter of Office document that must go with the vehicle for titling purposes as the owner of this vehicle is deceased. We have been in contact with this customer on several occasions along the way to provide an update. We also offered to send the Title and Death Certificate, so the customer has that until the lawyers of the estate complete the Letter of Office required. When offered, the customer declined us sending the Title and the Death Certificate until the Letter of Office was obtained. At any point, the customer has the right to change his mind and have us send the Title directly to him prior to this form being received. We have been working closely with the attorneys and the family to get this form as quickly as possible and will forward the form as soon as we receive it.

  Business Response

  Date: 07/31/2024

  This issue has *** resolved as the Letter of Office was obtained and all documentation to register this vehicle including the Title, Letter of Office and Death Certificate has been sent to the customer via **** The tracking number is 1Z002V22A616738240 and it is scheduled to be delivered to the customer by the end of the day today. 

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20150221
  
  I am rejecting this response because: I agree that there were things that we repaired by ****** Automotive and a copy of the paperwork was given to me when I picked up the car. I am also not disputing that the car is 50 years old, though the car was advertised and on your web site as a RESTORED vehicle. With that being said and having paid $40,000.00 for it I would have assumed that something like oil pressure would have been checked prior to sale of the car. I still do not feel that I should be responsible for this repair as the I have had nothing but problems with it and have not even put 20 miles on the car since taking possession. I will repeat I paid $40,000 for a restored car that had a bad engine in it. This is not right or good business practice. Though based on all of the negative reviews I am seeing on line this type of business practice appears to be a pattern for North Shore Classics. I am still requesting that NSC make this right and repair/ rebuild the engine on my supposed $40,000 RESTORED **** Dodge Challenger.   
  
  Sincerely,
  
  *****************************bad, and the car had no back up lights.Transmission seals were leaking. Engine had a lot of blow by (bad rings/valves?)Bottom end bearing noise. Found that the car has a bad crank bearing and low oil pressure, less than 10PSI. Spoke to ******* the owner and he said that he ould work with me and it will cost 10K out of pocket for a crate engine and they will cover the labor to do the replacement.I want to keep the car but After paying $40,000.00 for a Restored car, I do not feel I should have to pay another $10K for an engine! I want them to make this right and repair the engine. Again, I feel this should not cost me anything after being told by ******* (Dealership Owner) and **** (sales person) that the car is in great shape and everything is good.

  Business Response

  Date: 06/08/2023

  I spoke with ************************** and I was informed that he tried to come to a resolution with you and stated you both talked about that ****** automotive would pay for the labor in fixing your car which is a big cost savings to you. 
  Apparently you did not respond to him you just went ahead and filed this complaint   
  Regarding any bad reviews if you read our ****** reviews we have quite a happy customer base, and that is just from customers who took the time to write a review imagine if you spoke with all of our happy customers. 
  There is no business with a perfect record there are always unhappy people. Its a shame its always the mom and pop shop that suffers. 
  im sure you have had a bad experience with the big stores but you wont file a complaint against them. 
  please review your conversation with *********************** he did try to help you but you did not respond to him. 
  thank you

  Business Response

  Date: 06/07/2023

  Thank you for expressing your concerns.  We do apologize for the inconvenience that you are experiencing with the car. 

  The car was inspected and driven prior to you purchasing the car. A list of items were pointed out that needed to be fixed and that was done. After a few months of owning the vehicle you apparently developed an engine issue. We did not restore this car nor did we have any information on whom did restoration on the car we as a dealership purchased the car in As Is condition.  There is no way for anyone to determine when or if the motor would fail. This is a 50 year old car with 50 year old technology and it is unfortunate that these types of situations occur periodically. It is by no means done intentionally. Again it is a 50 year old vehicle.

  Purchaser did sign As Is Buyers agreement with no warranty on a 50 year old car.

  Buyer did drive the car before the purchase was completed. 

  Thank you North Shore Classics

   

  Customer Answer

  Date: 06/12/2023

   
  Complaint: 20150221
  
  I am rejecting this response: I have attached a full summary of the situation from my perspective. As well as correct information based on the last response ***** at NSC.

  1) I did not drive the car prior to purchase as stated in the responce, there was snow on the ground and not the best for test driving a classic car.

  2) I did not point out a list of items that needed to be repaired on the car. After coming to NSC and paying for the car I advised the sales person(****) that it would be a week or two before a I came back down to get it because of inclement weather in the forecast and working out arrangements with a friend to help me get it home. **** stated that it would be find as they were going to send it over the their shop to get checked over as that had not been done yet prior to selling me the car. The date of sale and date on the repair order reflect this.

  3) As for my conversations with *************************** I have been making many attempts to get this done and make arrangements with him. Every time I call he is either busy, not at the shop or just not available. The few times I did get him on the phone he stated that he would put together an estimate and get back to me. I would not hear back and try and call again. After this happening several times I did get **************** on the phone just before memorial day weekend. He advised me that He has been busy and did not get to it yet, also that he is short one tech and that his parts person was on vacation, he was doing double duty. He also advised that some of it he could not quote until it was taken apart such as the clutch that we discussed replacing at the same time. I acknowledged his situation and he said right after the holiday he would get his parts  guy on it and get the engine ordered and once he had a shipping ETA he would let me know as he did not want to have the car or engine just sitting there. He wanted to time it together. I agreed to his offer of purchasing the crate engine for the car **************** covering the labor and advised **************** that I would wait to hear from him after the Memorial day Holiday. Over a week and a half went by without hearing anything yet again. I realize that he is running several businesses, but his lack of responce showing little to no importance or urgency in resolving this situation: that is when I filed the complaint. I Have made many, many attempts to reach **************** with out receiving any return call from him. In fact I called so many times that the gentleman who generally answered the phone knew my name and why I was calling with out me having to tell him. 
  
  Sincerely,
  
  *****************************