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Business Profile

Call Center

Third Party Pet

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a call from Third Party Pet today. The agent, Legacy, told me all the free things that I would get for my puppy. I just got the puppy Saturday 7/30/22 My understanding is that i needed this to complete AKC registration. She was a great talker, joked and was very personable. The first amount of money she asked for 305.95I asked if she said it right. Yes she had, so she started saying your puppy will get this and that free. Free is not $305.95! So she took some stuff away and ended with $210.00 and I paid it thinking I needed this service. NONE of the things she says I get are really needed. I would like to have my money refunded by them. If I have to I will have my bank stop payment. I am so angry over this!!!***********************

    Business Response

    Date: 08/04/2022

    Hello,

     

    Thank you for taking the time to share your experience with us as well as the time to chat with our manager regarding your feedback. A full refund is being processed for the products purchased, as these are separate from your new puppy's AKC registrations.

     

    If there are any further questions or concerns please feel free to reach out.

     

    Thank you!

    Customer Answer

    Date: 08/04/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would like to thank the BBB for helping me with this complaint. I also would like to thank the manager who called me from third party pets. She was more than kind and offered to refund my money. Thank you! 
    ***********************

    Sincerely,

    ***********************

  • Initial Complaint

    Date:06/20/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company preys on people who are already in a massive amount of debt due to purchasing a dog from Petland. They kept sending me emails making me believe that I HAD to register my dog through the **** I finally called the number after the email gave no information related to purchasing ANYTHING. The man that called me talked me right up and told me all kinds of free stuff that I would get for my puppy, then proceeded to tell me that it would cost $162.77, and made it seem that it was mandatory with purchasing the pet. I reluctantly gave him my card information because I felt like I had to. After doing some research I discovered that it was NOT mandatory. This is predatory behavior, I want to be reimbursed and I want them to delete my information. I contacted them via email but never received a response.

    Business Response

    Date: 06/29/2022

    Hello ******************,

     

    Thank you for taking the time to chat with us and share your experience. We have issued a full refund for your purchase. If there are any other questions or concerns, please do not hesitate to reach out.

    Customer Answer

    Date: 06/29/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The manager reached out to me and took responsibility for what happened (even though it wasnt his fault. The refund was issued and I greatly appreciate it.

    Sincerely,

    ***************************

Third Party Pet is NOT a BBB Accredited Business.

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