We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cheerleading Classes

ICE All-Stars

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cheerleading Classes.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/21/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My daughter had signed up to try out for their non-tumble travel team on May 31, 2023 and June 1, 2023. All participants were invited to their Golden Gala on June 5, 2023 and received notification if they made a team or not. Ice All-Stars charged our accounts that same day for the initial tuition fee of $350 for the month of June for practices being held on Mondays and Wednesdays. My daughter attended only 2 practices which were on June 7 and June 14. She had prior commitments before trying out and knowing if she would place on a team or not. So she didnt attend on Monday, June 12th. I notified Ice All-Stars on Monday, June 19th that my daughter would be resigning and will no longer be part of the team. There were additional charges made to my credit card for apparel and a cheer camp on June 15th and I asked ***************** to please refund the charges before camp enrollment was finalized and apparel production happened. ***************** refunded the apparel and camp fees with no issues regardless of the financial agreement stipulations in place but isnt willing to refund the tuition charge. I asked to prorate the charge for the days attended but is adamant that there is no refund or prorating of any fees for any reason and that a 30 day notice needs to be received. Im grateful she refunded the apparel and camp fee but I find it very unfair to not receive a tuition refund when she only physically attended 2 days. The whole cost for participating is divided into 11 monthly payments to make it affordable but she should give parents a timeframe as well to consider any resignations at the very beginning.

    Business Response

    Date: 08/21/2023

    Per our Financial Paperwork signed by ********, we do not prorate/refund tuition when an athlete quits our program.  She did initial her name next to that policy that she understood prior to committing to join our program that we do not prorate or refund any portion of tuition.  ******** also filed a chargeback with her CC company regarding the same charges she is referring to in this complaint and they ruled in our favor recently.  While we hate to see any athlete leave our program, we do understand and stopped all charges moving forward.  We wish them both the best.

     

    Customer Answer

    Date: 08/21/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

ICE All-Stars is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.