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Business Profile

Credit Union

DuPage Credit Union

Headquarters

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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for DuPage Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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DuPage Credit Union has 7 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:09/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
       
      Complaint: 22269648

      I am rejecting this response because:  I would just like to keep this open until I get the papers from them showing the numbers that it was applied to principal and make sure the next payment I make with a debit card will actually apply the payment correctly and not reduce the amount owed on my next statement. 

      Sincerely,

      ******** *****

      Business Response

      Date: 09/16/2024

      On 9/13/24 we spoke with the member and provided clarity on how interest accrues and payments are applied. We explained to the member that the amount paid over current accrued interest was applied to principal and can be viewed on the members statement. We also provided instruction around how principal payments can be made in order for the member to easily see these applied as intended on her monthly statement, and offered to walk the member through the set up process using our digital banking option.The member was also informed that a savings account is a requirement for membership which was requested at the time of membership application. 

      Business Response

      Date: 09/23/2024

      Once your next payment is applied, you will be able to view the full breakdown of the principal and interest through your Digital Banking login. Your monthly statement will also reflect the same information.

      Should you have any questions regarding the payment or the breakdown of principal and interest once your next payment is applied, please contact us at ************, select option 2 to speak with someone on our Consumer Lending team, they would be happy to assist you. 

      Customer Answer

      Date: 09/23/2024

       
      Complaint: 22269648

      I am rejecting this response because:

       

      I haven't received anything to show the breakdown of numbers from dupage credit union showing me that my last extra payment went towards principal and I'm waiting to see how my next payment is applied before I'm satisfied.

      Sincerely,

      ******** *****

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