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Business Profile

Gas Station

Bp Gas Station

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Station.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/08/2024

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 25th I got gas at this gas station. The sign with the price had one price with a car wash and another price without car wash. My car was in need of a wash so I selected the car wash option and proceeded to fill up my car. Only to find that this gas station HAS NO CAR WASH. Not that its just temporarily closed, it doesnt exist on the property. Yes it was only a $10 car wash, but how can they advertise an option for a car wash when no such facility exists? And according to they rules and regs, the car wash is only good at the station you purchased it at.

    Business Response

    Date: 05/14/2024

    WE ARE EXTREMELY SORRY FOR THIS CONFUSION. WE ACTUALLY DO HAVE A *** WASH BUT IT  IS NOT IN THE COMPLEX BUT ACROSS THE STREET AT **************************************************************** . WHEN THE CUSTOMER BUYS THE *** WASH THEY CAN USE IT ANYTIME IN THE NEXT 31 DAYS. BUT AGAIN WE ARE EXTREMLY SORRY FOR THIS SITUATION. SINCE THE CONSTRUCTION OF THE **** A *** WASH ON THE PREMISES WAS NOT IMPLEMENTED. ALSO IF YOU COME INSIDE THE BUILDING AND LET THE PERSON IN CHARGE KNOW THEY WILL GIVE YOU A REFUND. ALSO IF THE CUSTOMER HAS NOT RECIEVED THEIR REFUND YET THEY CAN GET  THEIR REFUND ASAP.

    ONCE AGAIN WE ARE EXTREMELY SORRY. 

Bp Gas Station is NOT a BBB Accredited Business.

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