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Business Profile

General Contractor

Justin Time Construction

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Justin Time Construction's headquarters and its corporate-owned locations. To view all corporate locations, see

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Justin Time Construction has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:01/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      -Scheduling issues from day 1. Rescheduled 2-3 times me prior to even working first day on job 12/1/2023, 9:30am. At 8:30am on 12/1, rescheduled me for after 10:30am due to personal conflict. Showed up at 12pm to work. --On 12/1/2023 JTC bought materials from Menards, sent me copy of receipt, which I paid him in full via Zelle. JTC took with them the $11.98 clear caulking tube that I paid for, instead of leaving at my residence along with other materials I paid for.--When JTC arrived on 12/1 after 12pmCST for work, we reviewed the scope of work: seal the tile in shower, caulk the shower, replace sink faucet and drain, secure (2) screws for shower hook, and replace (1) outdoor GFCI outlet.--JTC claimed he could not replace sink drain, as he did not have plumber's putty. (which was not needed, later determined from other source that replaced drain)--JTC claimed he could not seal tile because he first caulked the shower, and caulking had to dry. JTC knew prior to arriving on 12/1 that tile needed to be sealed along with ******** completed.--JTC claimed he would return to complete this work on next visit. That the unfinished work was already paid for with $300.00 Zelle transaction on 12/1. --Rescheduling next visit with JTC, was rescheduled 4-5 + times. --On 1/2/2024, I messaged JTC asking when available to complete bathroom work over next 2 wks. JTC replied, "I'm free Thursday, between 9-9:30am"At 7:03am 1/4 JTC asked if I was doing any other work than the bathroom. I replied, no just bathroom.--JTC did not want to make a trip for just completing owed bathroom work that they were paid in full for. Even said if JTC goes on site, would need to charge another $250.00, and reschedule again.--I asked for a refund for work not completed, and JTC refused.

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