Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/02/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My ex-husband and I had to go to mediation for our legal parental agreement revisions. The issues I had were my ex-husband was not bathing our children for the 3 days he has them on the weekends, did not make the kids complete their homework when he had them and was not feeding them dinner. There were also issues with his girlfriend mentally abusing my children. I printed out all conversations/proof/emails and the mediator never cared to look at them. The mediator ********************* used very harsh and inappropriate language and radical examples such as "what do you want me to do if he doesn't do what he's supposed to, bring him behind the shed and beat the s*** out of him?!", "his girlfriend is a caretaker she's not responsible for disciplining them but for example if they call her a f****** b**** then yeah she can." My children were 4 and 6 years old and this wasn't even an issue that was even brought up, he just interjected a complete random radical situation. He also told me my ex was excused from bathing them, getting their homework done and feeding them before I picked them up for the weekend, I could do all that when I got home. After I reached out to request a 3rd session as we didn't get anything settled, compromised or figured out, the mediator ************************* decided mediation was pointless we needed co-parenting therapy and that he would send us a few therapists he recommends us using. When mediation is done, the mediator is supposed to file a report with the county and send a copy to our attorneys of the details of the mediation sessions and give his recommendations to the judge so that the judge/attorney are aware that we attended mediation (the 1st step) and the resolution if any so that we can proceed accordingly. ************************* never filed his report with the county and never sent anything to our attorneys. He also never sent us recommendations for co-parenting therapists either. A year Later I receive a bill for $511.31 from STG Divorce.

  Business Response

  Date: 07/31/2024

  Attorney ************************* is no longer with our firm.  He left to join another firm in or about May 2022.  I have records that we successfully dealt with ***************************** complaints as follows:
  
  
  On October 19, 2022, we issued a credit note/wrote off the outstanding balance.
  On or about October 21, 2022, we submitted the mediation and statistical report to the court.
  
  
  Please let me know if you need anything else.  Thank you.
  Best regards,
  

  Customer Answer

  Date: 07/31/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************