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Business Profile

Maid Service

Merry Maids of Naperville

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Maid Service.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    A comparison of what was shown on the website and how merry maids lived up to the language of performing various cleaning jobs every two weeks in March and April 2023 comes close to deceptive advertising. Various phone calls to the office always harvested many "sorry's" and window dressing, but no action or make-up plan to put things right and make then conform to the website language. Various examples over time were missed bath and kitchen countertops, lamp shades, dirt on carpet in MBR, standing water on wooden floor in half bath, dirt under various sofa pillows and leather couch pillows. I will not recommend their performance to anybody intending to hire them because it was a disappointment for us every time the merry maids showed up. Having moved away from the ***** area precludes any make-up or similar work and leaves a refund as the only workable solution.

  • Initial Complaint

    Date:10/02/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased service to do deep clean on newly purchased apartment for June 8th, 2022. Company sent one person, who was unable to do the work by herself. Employee phoned company for assistance, was denied. Stayed 8 hours and was not able to complete job. Sent dissatisfied message in survey. No response. Emailed company on August 9th. Was told owner would review issue. No response.

Merry Maids of Naperville is NOT a BBB Accredited Business.

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