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Business Profile

Mexican Imports

Usumacinta

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mexican Imports.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 3, 2024, I purchased vanilla from the Usumacinta(*********************************) website for $65.90. I immediately realized that I purchased the ***** instead of the clear vanilla, so I messaged the company through the Contact Us link on the website with hopes that they could ship the clear instead of the *****. I received an email on July 4, 2024, indicating that I could return the ***** vanilla for a refund and then purchase the clear vanilla. I paid $10.60 to return the vanilla by **** on July 9, 2024 and was issued a refund of $32.95 on August 17, 2024. Since the refund was significantly less than the amount at which I purchased the vanilla, on August 17, 2024, I inquired through email as to why I didnt receive the amount of which I paid. Since I didnt receive a response, on September 22, 2024, I emailed again asking for help with the refund. Since I didnt receive a response, I sent a message through the Contact Us link on the webpage. On September 30, 2024, I received an email indicating that they would look into it. October 28, 2024, I sent another inquiry. I havent received a response.

Usumacinta is NOT a BBB Accredited Business.

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