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Business Profile

Apps

Tapestri

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 20 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/06/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Promises to pay for using your data when your balance reaches 65 dollars. Company will not pay out what it owes.

  • Initial Complaint

    Date:04/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company claims to pay you for letting them track your phone's location and for checking in at various locations. There are a number of other ways to earn also, but those are the primary methods.When I first joined, the *** stated that once you had accumulated $10 in earnings, they would automatically be paid on the first day of the following month. That didn't happen. I went in and took a look at my account to see if I had done anything wrong (payment settings, etc.) and discovered that they had raised the minimum payout threshold to $25. Annoyed, but I kept going until I reached $25. Once again, not paid on the first of the following month.Checked the app again, only to discover that they had changed the minimum payout to $65. When I reached that minimum, I still didn't get paid.Requests for support have gone unanswered. When I tried to check them, the app said there weren't any. So either they are immediately deleted upon receipt or they just disappear into cyberspace.Worst part is, I foolishly paid $20 for their yearly upgrade and I can't find a way to cancel it before they take my money again.

  • Initial Complaint

    Date:04/12/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have been delaying my payments for 3 months now, saying that they will pay me next month without avail. Their excuse is that their data brokers are not paying them on time. Well then in this case, shut down the app, until all parties become solvent again, rather keep on farming our data without any fair or timely compensation.

    Business Response

    Date: 04/25/2024

    Customer (***************************) was paid what he is currently due ($90.30) on April 12, 2024. This total includes all earnings through January 2024.

    An email was sent to ********************** with instruction on how to select & redeem his virtual gift card.

    February earnings are paid out at the end of April.
    March earnings are paid out at the end of May.
    April earnings are paid out at the end of June.

    This is the regular pay schedule for Tapestri.  Customers receive payment when they have reached the $65 threshold required to receive a payment.

    Sincerely,

    Tapestri Support Team

  • Initial Complaint

    Date:03/12/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company owes me $68.61, they claim they will pay out at the end of the month and it could take up to 5 business days, however it is the beginning of a new month and the payout is over $65 and they have yet to pay anything.

    Business Response

    Date: 03/29/2024

    The customer's payment due of $65.59 includes all earnings through December 2023.  She has a Stripe account set up in which to receive payments from Tapestri. Stripe charges a fee of $2.50 per payment, plus a 3% transaction fee.

    This payment was made on 03/29/2024 and sent to the customer's Stripe account.  The net payment (minus Stripe's fees) is $61.12. Customer will be notified via email when Stripe has transferred funds to her designated back account.

    Please note that January 2024 earnings are scheduled to be paid out at the end of March, but customer's total does not meet the payment threshold required to receive a payment at this time.  February 2024 earnings are scheduled to be paid out at the end of April. March 2024 earnings are scheduled to be paid out at the end of May.

    Paid (Gross) Total paid gross
    65.59
    Total Fees Total transaction fees
    $    4.47
    Paid (Net) Total paid minus transaction fees
    $    61.12

    If customer has any questions or needs further assistance, she can reach us at *********************************.

     



    Customer Answer

    Date: 03/29/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  However, next time they need to pay out when they say on the app.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:07/12/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was expected to receive $27.47 Since 12/2022 Tapestri has been collecting data from my phone and I have yet to be paid. I have reached out to support via email and social media websites but have yet to receive a reply. There are numerous complaints against this company from within the last few months of not receiving payment.

  • Initial Complaint

    Date:06/25/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been with tapestri one year . I m supposed to be paid on tenth of 'month..I never been paid . ***** is I want supposed to be paid. Not e even ounce. I str(mm mmmmmmmmmmmmmmmmmmmmmmmmm ?mmmmmmmmmmmmmmmmmmmmmmmmmmmm?n*nnn

    Business Response

    Date: 07/21/2023

    Tapestri pays once a month on the 20th and this payment was made on 7/20/23

    Email communications with this app user have been ongoing to inform him of how the app pays and when to expect payment.

    Support Inbound <*********************************> Wed, Jul 19, 6:22?PM (2 days ago)
    to ****

    Hello ****, your payment was sent today of  $33.16 USD and can take up to 5 business days to post to your bank account.

    If you would delete your BBB Complaint. We would really appreciate it.

    Thank you
    Tapestri Support Team

  • Initial Complaint

    Date:06/22/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I downloaded the tapestri app and it is supposed to pay you for your data and sometimes they do. Right now I have an unpaid balance. My latest question to support hasn't been answered.

  • Initial Complaint

    Date:06/14/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tapestri is an app that says it pays distributors if they use it and share it, once they have earned at least $10. I was sent an email back on Sept 12, 2022 that I had earned over $200 and I needed to set up my Stripe account to be paid. I did so right away, and emailed back I had done so. We were then charged a fee of $19.95 in Nov '23 for the year, so that we could be paid to share their app to get paid. That started a chain of 25+ emails between myself and ***************************, when I finally gave up, as I felt I was getting the runaround. At one point, he said, "We received the first of a large funding that we've been working on." I felt that was NOT a good sign. The last email I received was on Feb. 14, 2023 which said, "Sorry about the frustration this has caused you. You will be paid and I did put you on the list to expedite the process on Jan 30th. I expected you to be paid within a day or two of my putting you on the list." I've gotten many of the same worded emails.My Stripe account says I've been paid-to-date, June 14, 2023, a total of $127.14.In my Tapestri website in my *********** it says my lifetime earnings at $419.00 That's a discrepancy, which I've tried getting paid for, promised I would be paid, of $291.86.I am not the only one, but I am one who is filing a claim to hopefully be paid the money that is owed me. Otherwise, this business, this app, is a total scam.If you can't help me get paid the money I earned, then I would at least like my claim to go on file. Maybe when enough of us file a claim, an Attorney General will step in to look at this company.

  • Initial Complaint

    Date:06/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Tapestri is an app I downloaded that promises various earnings in exchange for our phones data - like shopping data, websites, and places visited, etc. Youre supposed to get paid every 20th of the month, yet I havent seen a payment ever. I have over $60 waiting to be sent through stripe so I can transfer to my bank account. I havent seen anything deposited. Ive been sending messages via their websites ticket process, only to get nowhere. They either do not respond in a timely fashion or at all. Of the responses I have received they give me instructions that I follow but no payout still. One response said I would have my payment by May 25th. I havent received a *****. I even received an email saying my payment should be on its way soon. Still no payment though. Today I decided to message one last time and let them know I have read horrible reviews on non payment and I will just cut my losses and report to the BBB.

Tapestri is NOT a BBB Accredited Business.

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