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Business Profile

Nails

Nails by Mimi

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nails.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:06/24/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 6/12/24, my daughter, ******* (17) went to Nails by Mimi to have her nails done before a trip. After numerous mistakes over the course of two hours, **** (the owner) charged my daughter $70 for the service. She did a horrible job and *******, in tears, informed **** she felt that she should not have to pay since she would have to have them redone (which she did at another nail salon that same day). **** told her the best solution she could offer would be to refund her original $70 charge and re-charge her half price at $35. She charged my ********** for an additional $35 and never refunded the original $70 charge. I called **** directly about 30 minutes after *******'s interaction to discuss the situation and, after some discussion, she agreed to process a full refund of both charges. She then called my daughter and argued with her boyfriend over the quality of the service (while she was with a new nail tech) and she told her that her father must be racist. I am not racist and have never met ****. I also have not received a refund of any kind from this business. I'm hoping the BBB can help me recoup my $105 and help prevent this sort of experience from happening to future patrons of this business. Thank you, *******************************

    Business Response

    Date: 07/04/2024

    To whom it may concern:

    An attempt to delete that sale was made that same day of service. We have the *** company to look into it already. Though the complaint made about our business is not accurate, we will be reaching out to *********************************** directly for a refund if it for certain has not gone through. Please reach out to me at ************ for any further concerns. 

Nails by Mimi is NOT a BBB Accredited Business.

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