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Business Profile

Online Retailer

Oxygen Health Systems LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction: 8/20/23 Amount of money I paid to business: $129.00 ($29.00 in dispute)What the business committed to provide me: **** Express Shipping $29.00 along with Bravo Super Probiotic product What the nature of dispute is: $29.00 **** Express Shipping Fee since was not shipped **** express, received 6 days later Whether or not business has tried to resolve the problem: I have emailed business on 8/25/23, 8/29/23, 8/30/23, called on 8/29/23, left online chat message with email address on 8/29/23 with no response from business customer support Account/Order/Tracking number:Order number ***** with confirmation jSd9Ipv **** Tracking Number ********************** Details of Timeline Below:8/20/23 Ordered product online via website ************************************** Order Confirmation jSd9Ipv Order number ***** Bravo Super Probiotic Concentrate - 300 Probiotic Strains which comes with free priority 2 to 3 day shipping Paid extra $29.00 for **** Express mail shipping with reported shipping time of typically 1 to 2 days.Received product 6 days later on 8/26/23 **** tracking (attached)- was not sent via **** Express mail.8/25/23 Friday - I emailed customer support email address provided ******************************** with order number reporting problem and requesting refund of express shipping fee $29.00 given shipping was not sent express (attached).8/29/23 Tuesday -I emailed Bravo second time to report problem requesting refund and follow up and included **** tracking information as proof (attached)8/29/23 at 3:50pm PT I called and left voicemail at website phone number ************** for ***************************** (no response) 8/29/23 at ~4pm PT I left online chat message with request to reply by email address on website (no response)8/30/23 7:25am Emailed ******************************** with no response so far.

    Business Response

    Date: 09/01/2023

    Hello M,

    We looked at the tracking details of your order. It appears it was shipped via Priority Mail instead of Express. In the month of August, during the vacation period, we switched employees in the shipping department and this was an uncommon mistake that had occurred. We are very sorry, as this should not have happened. We usually resolve our mistakes timely and your shipping will be refunded. Not only that, but we will give you a full refund. We have had many repeat customers through the years and honesty is our policy. 

    Sincerely,
    *************************

    Customer Answer

    Date: 09/05/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
    I appreciate their help with looking into it and their assistance with a solution. 
    Sincerely,

    Mar ***

  • Initial Complaint

    Date:01/25/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 20, 2023 I purchased 1 oz of Bravo Probiotic Yogurt Starter for $49.95 from Oxygen Health Systems LLC. However, I only received ****g of product, which is approximately ? oz. I contacted the owner, *****************************, on January 24 via Chat on his website. I requested that he correct the problem by sending an additional ? oz (which would have been 2 additional packets of each of the 3 components that make up the Bravo Probiotic Yogurt). I weighed the unopened packets on my digital scale and obtained a weight of ****g or ~ oz, but the contents weighed ****g in total. He told me I was wrong and fibbed when he said nowhere was 1 oz mentioned for $49.95. I provided him with a screenshot and red circled where it indicated 1 oz. He fibbed again when he said 1 oz was the prepared shipping package weight. I pointed out that the shipping label on the package indicated 4 oz. Instead of sending me 2 extra packets of each of the 3 components that make up this particular probiotic yogurt, which would have given me a full 1 oz or starter as indicated in his product listing, he told me he didn't want a customer like me and blocked me. There's also a discrepancy in the number of probiotic strains claimed. His website indicates there are over 300 probiotic strains, but he had told me in chat that there are 40 probiotic strains. When I asked him what happened to over 260 probiotic strains, he never replied. The packets received are blank white with no *** approved label information. Just blank white. After he blocked me I ****** searched "***************************** Oxygen Health Systems LLC" and the first listing was for a Warning Letter he received from the *** (*****************************************************************************************************************************************************************************************). At this point, I believe he is a scrammer and is completely untrustworthy and unreliable.

    Business Response

    Date: 01/26/2023

    First of all the customer seems to think we are the manufacturer of the product which we are not.

    Also the customer has twisted the truth in order to scam ** out of getting free product.

    The shipping weight the the customer referring to is the shipping weight to the smallest increment allowed by out website which is clearly underweighted at 1 ounce since.

    The product packaging shows the actual weight of what is in the product and is clearly visible on the site.

    The number of strains in the product has *** independently verified by DNA testing. This has been done by the manufacturer BRAVO Europe.

    I never told the customer that there are only 40 strains when there are 300. We are happy to refund the customer once he returns the product to us. 

    The product pictures are attached are on our website and clearly indicate the weights on the product packaging.

     

     

    Customer Answer

    Date: 01/26/2023

     
    Complaint: 18895307

    I am rejecting this response because: What I stated is 100% truth. I have screenshots of everything that was said between ***************************** and myself before he blocked me. Please read over all the documents I've attached. I stand by my original complaint. It is ***************************** who is twisting words.

    Sincerely,

    ***********************

    Business Response

    Date: 01/30/2023

    As mentioned, 1 ounce is the shipping weight. The product weight is on the packaging of the product. We have sold thousands of these products and no one has ever questioned it. Please return the product and we are happy to refund.

     

    Customer Answer

    Date: 01/30/2023

     
    Complaint: 18895307

    I am rejecting this response because:

     

    There are multiple problems at hand per ****************************************, Consumer Complaint Coordinator at the ********** *************** of the ** Food and ******************* ******* of ***** & Animal Food Operations
    And ****** of ********** Affairs). I stand by my original complaint. ********************************* and Oxygen Health Systems LLC is being thoroughly investigated. 


    Sincerely,

    ***********************

  • Initial Complaint

    Date:08/04/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife ordered one bottle of beet flow vitamins under her phone number ************ and her email ************************ They shipped it and it arrived over 100 f degrees because it was shipped without any packaging coolant. She called and complained that the beet flow vitamins would not be usable due to the neglect and they sent a ************* with a ice pack as large as a pack of playing cards. This ************* and the ice pack were received over 100 degrees also. She called twice and left messages and called the parent company to complain. I also called yesterday and let a message and no one returns any of our messages.

    Business Response

    Date: 08/10/2022

    Emperical LAbs (The Manufacturer) has said that the product is stable at ******************************************************************* high heat with now issues.

Oxygen Health Systems LLC is NOT a BBB Accredited Business.

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