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Business Profile

Optical Repair

Rosin Eyecare - Naperville South

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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  • Initial Complaint

    Date:11/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Had an annual routine eye exam done at the location on 2/15/24. Per my insurance, Cigna, I am entitled to $300 routine eye exam per year. My insurance paid this amount to Rosin eye care. However, months later, I started receiving a bill of $300 from Rosin eyecare for my routine eye exam. Prior to calling Rosin eyecare, I called my insurance and they confirmed a payment of this amount to Rosin eyecare. When they looked further, they found out Rosin eyecare billed me twice ($300 x 2) for the same service!!. I then called Rosin eye care, they apologized and told me it was a mistake and they fixed it!Later in September however, I received the same bill now dated 8/14/2024 asking for $300. I called Rosin eyecare again, spoke with a ***** on 9/3/24 around 2:30pm. She apologized once again for the mistake and told me that this time it's finally taken care of, and I owe them $0.00. Lo and behold, I just got another statement yesterday, 11/14/24 (for the same $300) and this statement is dated 11/1/2024. This is the third time that I am being asked to pay what I do NOT owe. To me, this is harassment, and it doesn't look like anyone is taking the initiative to correct this error.Please help me!Sincerely,Jolade S.

Rosin Eyecare - Naperville South is NOT a BBB Accredited Business.

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