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Business Profile

Optometrist

Maxivision

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/14/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to the eye dr ************************ on 6-11-2021. They submitted to my medical insurance never asking for my eye insurance (eye med). I never received a paper bill stating that my claim was denied. On June 7,2024 I received a voicemail stating I owed $150. I paid $75, until I could look into this. Since it has been over 2 years I cant submit to my eye insurance company. I was never sent a statement through the us postal service, stating I had a balance. They claim they sent it and also to my email which I never received. No where on the document I signed does it state I didnt want to go through my eye insurance. I wanted medical first since I have dry eye. They are now sending me to collections and Im forced to get a lawyer based on their inability to provide a proper paper statement mailed through the us postal service. *** never heard of a business conducting business in this manner, waiting 2 years to leave a voicemail. Please advise. Id like a refund of my $75 and they should be held liable since they neglected to get my eye insurance information and submit it in a timely manner

    Business Response

    Date: 07/04/2024

    Billing adjustment of $75 is added to the statement. The balance due is made zero.

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