We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Photo Developing

Mosaically Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Photo Developing.

Complaints

This profile includes complaints for Mosaically Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Mosaically Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/08/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our Names are ***** and *******************************, of ******************************************************************************On September 20th, 2022, we signed a contract with **** Power and *********** (DBA) ******* ************ (License# *********** for the installation of a ***** (KW) Including 2 whole house Franklin ********* 10 (KW) of continuous power and **** (KW) peak, at a total cost for this system, is $80,000.00. This project is being financed through Mosaic.On signing this contract, we were told that our installation would be completed within two months.The Solar Panels that were installed were not properly aligned nor evenly installed on the roof, no power converter installed, and the Franklin ********* have not been delivered nor installed, with no connection to the house's electrical panel. There has been no county inspection, nor Certificate of Completion (C.C.), by the county. Therefore, less than 30% of the job has been done, since the panels will need to be reinstalled. At this time, we are unable to get in contact with ******* ************ as they have refused to take our calls, never replied to our emails, and never responded to our messages.However, Mosaic paid **** Power and *********** (******* ************ in full on our behalf, without verification from us that the project was completed, and at this time has commenced pulling monthly installment payments from our checking account.We have tried numerous times to speak to a member of management at MOSAIC but were told no manager was available. We have made a request to have a manager call us back. We would only receive an email from MOSAIC saying, ****** assisted with the financing for your home improvement project; we are not in a position to solve technical, servicing, performance, or installation issues. Please help us.

    • Initial Complaint

      Date:01/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 4/24/2022, I signed an installation agreement with *************** for a 4 KW PV System with a 9kWh battery. We were approved for a loan for $37,500 through *********** They came out and installed the equipment quickly. Our initial inspection was set up for July and they did not follow through. ****** started taking loan payment in July of 2022 even after we reported that our system was not working nor had it passed inspections. I reported this to Mosaic. Our first inspection was the beginning of October and it failed. After many calls, they came back out and "fixed" the issues to only fail inspection again on 10/27 for circuits being over fused and then on 12/8 for the kitchen small appliance circuits not being 20 amps. In the process I filed complaints through Mosaic only to get responses back saying that the company is addressing the issue and to contact them directly. At this point, I have not heard back from anyone and here we are paying for a solar system that is not working. I filed another complaint with Mosaic yesterday and included an article where Solar Titan is under investigation.

    Mosaically Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.