Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Midwestern Adjusters illegally entered my property ignoring a No trespassing sign and a No soliciting sign and a DO NOT KNOCK city list on May 9th, 2025. I told them to leave several times . I was on a ladder working on my house 2nd story and did not have my phone. When to leave the criminal displayed a card hanging around his neck and stating he had a license from the state to do storm damage inspections. Again told him to leave I did not need him. He kept waving this card and saying he had a right to inspect granted by the state. I told him three times to leave and even asked him if he had observed my signage. Each time he waved the card. He kept telling me he could do a free storm damage inspection and get me a good settlement from my insurance *** Since he would no leave I finally said well if it is free have at it. At tat time I also asked him who paid him for his services but received no answer. He had an accomplice named ***** ********* who was in my front yard. They looked at the supposed damage and then handed me a pad to sign. I asked what I was signing and was told to ACKNOWLEDGE the free inspection.. No other contractual indications were made or voiced, Weeks later Country Financial adjuster showed up and did an inspection. Then a week or so later ***** showed up and indicated I had a settlement and that were ready to replace the roof and needed to pick out shingle colors. I had no idea that they were involved with a roofing company. I told them I was not using their company since it was 250 miles away and if I had a problem who was going to fix it. He then stated that if I did not use them I would have to pay 10% of the settlement for their services. This was the first time anybody made any mention of payment. I immediately turned hostile and demanded to see paperwork for this claim. He had none but spouted some random information. It appears that they have received a check for $11439.15 from my insurance company but deny it.

  

  Business Response

  Date: 07/18/2025

  As indicated in the attached letter, Midwestern Adjusters, Inc. adamantly denies any allegations of wrongdoing. However, it agreed to refund the money collected to the homeowner. We understand the homeowner has attempted to withdraw his complaint and close this matter. 

• Initial Complaint

  Date:03/07/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They came to my house to initiate a claim on my roof and siding. Since then have not heard from them to complete the job. We need a response from this company to release us from the contract we signed so that we can complete the job with a more reputable company.We have a check issued from my insurance company to them but need them removed.Claim #**-67T5-45B

  

  Business Response

  Date: 04/04/2025

  Mr. and **** *****, 

   

   I want to start off by saying thank you for bringing this issue to our attention. We sincerely apologize for any problems that this issue may have caused you. This is not the way we operate as a company, and I hope we can come to a mutual understanding in regard to this situation. I was able to pull up your case file by using the claim number that you provided in this complaint. We have closed your file by request of the claim ************* ****** who was handling your file at the time. On 10/1/2024 he asked the office staff to close down the file. On 11/21/2024 the release that you are now requesting was created and forwarded to your claim file via the Midwestern Adjusters claims email. This release should have been received by ********** (your insurance carrier) and handled at that time. I am sorry if that is not the case. We did forward this release letter to them via email on 11/21/2024. To avoid further conflict I personally re-forwarded this letter to the State Farm claims email. I also cc'd you on the email via the email address that was present in your file *************************** I hope that by doing this your insurance carrier State Farm can and will detach us from your claim and re-issue the check to you as they should have done back in November of 2024. For reference I have attached a snippet of our time stamps reflecting the release from your claim as well as this release letter. I again want to apologize for this inconvenience. If we knew sooner that the carrier had not received the release, we would have done this immediately so you could receive a check and move forward with your repairs using a company of your choice. I urge you to please reach out with any further questions or concerns and we would be more than happy to assist. 

  Best, 

   

  Midwestern Adjusters 

• Initial Complaint

  Date:11/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* ******he company so I would have a paper trial, just in case the work isnt completed and I have to take legal action.

  

  Business Response

  Date: 12/05/2024

  Hi *********,

   

  First and foremost, we would like to thank you for reaching out to us in regard to this matter. We appreciate you bringing this to our attention here at Midwestern Adjusters and we would be happy to reach out to the contractor on your behalf to get these issues resolved in a timely manner. I was able to look into this for you and I see this was an issue with our contractor ********************. I was able to contact the production manager at this company to discuss the following discrepancies mentioned in your formal complaint. They do sincerely apologize for the delay on the gutter installation. Due to uncooperative weather the gutter install was not able to be completed on the date and time promised by our contractor. The production manager did mention that she has already called you to discuss these problems. ********************* sent out a crew to complete your gutter install and a project manager was sent to assess the completion of the build at your property on 11/20/2024. It is to my understanding that he left you with his contact information if any other issues were to arise. I believe after speaking with the production manager, I can confidently say that I think all the issues mentioned in the complaint have been resolved at this time. If there is anything else we can do for you now or in the future, please feel free to contact us at any time and we would be more than happy to assist. 

   

   

• Initial Complaint

  Date:05/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************, I told him I received another check and he said he was waiting to hear from my insurance. I have called and emailed Midwestern Adjusters and still no one has assisted me with the getting repairs done on my home. I've been told "we will look into it and get back to you". I am so hurt and unsatisfied with the service provided and would like help getting my home completed. On one call to Midwestern Adj. I asked if I could just get someone else to do the work and was told I would have to pay a 10% public adjuster fee to get out of the contract. This is not good business; I have had the checks to get the work on my home done but have not gotten Midwestern Adjusters to get started and complete the work. I need help in resolving this.

  

  Business Response

  Date: 05/31/2024

  Hi *****, 

   I want to thank you for reaching out to bring your issues to our attention. I am so sorry to hear about your dissatisfaction with your experience here at Midwestern Adjusters and we would love to work with you to resolve these issues promptly. I was able to take a look at your file today personally and I wanted to touch base on a few things in response to your complaint.

   

  We absolutely inspected your property with your insurance carrier back on 9/20/2023. After we received the inspection results we were dissatisfied with your insurance carrier and we wanted to do a few things to try to move your claim along to get it approved. At that time, we requested that your insurance carrier accept an Itel to see if your siding was available or not. Our company completed this promptly and in a timely manner on 10/18/2023. We notified the insurance that this WAS completed. We then heard weeks later on 10/28/2023 from ********* the adjuster on your claim with the insurance carrier and she informed us that she was reassigned to a different area and never picked this up from your residence. This was an error on your insurance carrier. We received result on 11/1/2023 that the siding WAS available. At this time ************************* (the PA handling your file) decided that we needed to reinspect your property altogether. Since it was already November the weather was too cold to do the reinspection. We sent you a follow up email on 1/17/2024 to remind you that we have not forgotten about you and that as son as weather breaks we would contact your insurance carrier to get your reinspection moving forward. At that time you contacted our office and spoke to someone in regards to your patio and we let you know that once weather was better we would let your insurance carrier know that we needed to assess this issue further. On 3/7/2024 when weather improved greatly we sent a reinspection request to your insurance carrier as promised. We heard nothing from the carrier so we went ahead and resent this reinspection packet again on 3/27/2024. After follow up again with the carrier we finally got a response from State Farm on 4/4/2024 from a woman named ******* ************ that the matter was brought to management and we would receive a call on the decision once it was made. On 4/12/2024 we received a revised scope from your insurance carrier - still not approving what we thought needed to be approved. Another check was sent to you in regards to this. We responded to your insurance carrier stating that we were requesting a reinspection and did not want a revised estimate. We received a call from your insurance carrier - a gentleman named ******* ****************** stating that he does not think a 2nd inspection was warranted on 4/15/2024. Therefore, the second inspection was denied despite our continuous efforts. We notified you of this decision by your insurance carrier via email on 4/17/2024. Someone from the office spoke with you also and understood the frustration with your insurance carrier. Despite them denying this, we decided to continue to fight for the damage on your home. We let you know that if you did not want to wait any longer for your insurance carrier that you could pay OOP but you did not want to spend the money needed. On 5/1/2024 we then requested a supplement to see if we could get these damages covered by your insurance in that way. Supplements take 2-4 weeks depending on which adjuster from the insurance carrier is handling it. Since the supplement request was submitted to your insurance carrier on 5/1/2024 we have sent numerous emails and made several phone calls trying to check this status. The emails in our file date as follows: 5/1/2024, 5/10/2024, 5/21/2024, 5/29/2024. We have still not heard anything from ********** at this time.

  It is extremely unfortunate that after all of the work we have put in and with all of the continuous efforts to move your claim forward that we are still having this type of trouble trying to contact your insurance carrier. I assure you that we are working diligently to try to resolve this matter and it appears we have been for months on end now. This process can be VERY overwhelming and we thank you and apologize for any stress this may have caused you and your family at this time. Please feel free to reach out at anytime and we would be happy to answer any questions or concerns you have. I do believe at this time we have worked very hard to resolve this matter and have been doing so continuously. As soon as your insurance carrier State Farm responds to us we will be in immediate contact with you. 

   

  Thanks so much *****, we appreciate your time and business and we hope to get this resolved for you as soon as we can. 

• Initial Complaint

  Date:02/14/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a contract on 3/2023 and my home is still not finished.Midwestern has been payed in full buy my insurance (*****). I have not heard From them other than lies. They sent 2 guys here on 11/29/23 that did nothing. I have 6 inch gutters and they could only do 5 inch. And new nothing about the facia work.

  

  Business Response

  Date: 02/16/2024

  Hello ************, 

    Thank you for taking the time to post this complaint. We have taken time to review your file and we noticed that we have been in contact with you on several occasions. Our office manager has an email thread since you are no longer answering our calls and we thought that we came to an agreement as follows per the email that was sent to you:

  "Upon management review, it is incumbent upon me to inform you of their adamant decision that we will not be proceeding with the fascia, gutters, window wraps and siding work at property ******************************************************************The accounting department will be issuing out a refund for the following line items #1-11, *****, *****. A total of $12,309.06 minus your $1,000 deductible, you will be getting back $11,309.06 at no 25% PA Fee charge due to the inconveniences. I have attached the most recent insurance scope as reference to reflect our numbers".

  You had knowledge at this time that we would not be doing the work and the money was to be refunded to you. I do however want to apologize for the delay in refunding you your last and final check owed. This check in the amount of $5,909.03 is being sent to your home address today. This will bring the total amount of money refunded to you to $11,309.06. You are in receipt of all the insurance documentation that was sent from the carrier. Please feel free at any time to reach out to the office staff and we can answer any questions or concerns you may have. Thank you ************! 

• Initial Complaint

  Date:12/27/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Yes, problems were solved by Midwestern Adjusters ********** and they also called to apologize. It can be frustrating when you dont hear from them for days or schedule an appointment and nothing gets done or workers leaving a mess behind after finishing their work. Thank you BBB for helping get Midwestern Adjusters ********** to finish the job they kept pushing back. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 12/28/2023

  We are sorry to have learned of your dissatisfaction with the work on your drip edge, as per our conversation earlier, we have escalated this issue and have someone coming out to you this morning.We genuinely feel your frustration and disappointment, we do pride ourselves on ensuring our customers have positive experiences, and we are saddened to know we have felt short with you and will make every effort to make it right. 

• Initial Complaint

  Date:12/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had significant hail damage to our roof with two sides of our house siding damage, gutter, garage door and screen damage. The first payment of $18,889.68 was paid to Midwest on April 28, 2023 and we paid our deductible that was $750 after the military discount and discount for placing a sign in our yard from $1000. They received another payment from my insurance company of $7936.24 on August 25, 2023. They came out and replaced the roof and then we did not hear from them for couple months. We reached out to them about the siding and the gutters and they said they were going to reimburse us for the cost of that because they said we didn't want it done. We only said that we wanted it to match. Then they finally came out to do the siding, garage door and gutters and one of the broken pieces of siding are still not repaired after someone coming out several times and still screens have not been replaced. They have come out at least 3 times just to meet with my husband and someone finally finished tacking the roofing on around the edges. They have emailed me and called us several times for a remaining $500 payment that we agreed would be paid when all of the work has been completed. Today we were called saying they would just credit the cost of screens and wanted us to pay $240. There is still a broken piece of siding and I would like my screens repaired since my insurance company paid for them to be done. It is currently December 21, 2023 and my home is still not done. I would like the work that was guaranteed to me when the claim was opened to be completed. We continue to get almost harassing calls from their business office about why the work was not done on one of the so called meeting that we were told was going to happen. We are not sure. We would like to know why it was not done at that time. We also have not gotten an itemized bill for any of the work done on our home.

  

  Business Response

  Date: 12/29/2023

  HI Mr. and *************************, 

   Thank you for taking the time to make us aware of the issues with your build. We sincerely apologize for any inconvenience that this may have caused you and your family. This is not the way we do business and want to get this resolved immediately. Since this post on 12/22/2023 we have reached out to the homeowner to set up a date and time to complete the issues that were stated in the BBB complaint. We are working continuously with the homeowner so any issue notated can be resolved. We went out to the property to begin repairs on 12/28/2023. Pending weather this will get completed in a timely manner. Once we have this completed we hope the homeowner will be completely satisfied. We are happy to get this resolved before the New Year. Thank you. 

• Initial Complaint

  Date:10/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20776249
  
  I am rejecting this response because: I did not receive all of the money. The insurance guy told me I could do what I wanted with the money, so I made repairs to my home. I do not have $9000 to give you for an estimate with no work or supplies bought from you. I will however offer you $1000 for your time spent filing the claim but that's all I have to give you for no work done. The insurance man told me to do what I wanted so I did. I did in home repairs. There was no company that was hired and your guy told me don't worry about that part of the estimate where I found out later was 25%. So I have a $1000 for you if you would like to resolve this. That's the best I can do for a so-called free estimate. You guys take advantage of the elderly people and that's not fair. I couldn't read that tablet and by the way he talked it was a free estimate. I didn't search you out, you came to my door asking me about an estimate for hail damage. 
  
  Sincerely, *************************
  
  *************************wall out, new ceiling, electrical work, new walls, and new flooring and fix where the water was coming in at. We special ordered siding to match to repair the siding i found a other guy to do the ******* ********* They are working in the kitchen now fixing *************** and installing new cabinets and flooring & electrical. We never saw a copy of what was supposed to be completed. So I'm just doing the best I can to make improvements to my home. But now Elite restoration is saying I owe them $9373.33?And they are putting a mechanics lein on my home. They haven't done any work & haven't bought any materials for my home. We never even went through swatches for the colors of shingles/siding. I thought this was a simple estimate had I known it was a contract I would have had my children look over it for me. A simple estimate can cost u, beware of what you are signing. I was in my home minding my own business and now I'm at risk for losing my home! Thanks alot Midwestern adjusters!

  

  Business Response

  Date: 11/21/2023

  Midwestern Adjusters extends our apologies for your disappointment with how our company handled your claim. We have attempted to reach out to you several times on the number we have on file for you in an attempt to come to a resolution. Our company did file your claim on your behalf and assisted in getting funds to repair the damages to your property. We would like to work with you to resolve this matter.  Please contact our office at your earliest convenience. 

  

  Business Response

  Date: 12/13/2023

  Hi *******, 

   I understand that trying to resolve these types of matters over the phone can be difficult. Please understand that we have been trying to contact you in regards to this so we can come to an agreement. If we cannot reach you then we cannot get this completed. Please return our phone call so we can get this arranged. We would love to accept your offer of $1000.00 and put an end to this before the holidays. Someone can either come to your house to get this done or we can do this by mail or phone. Whatever is most convenient for you at this time. Please feel free to call us at anytime - we are more than happy to assist. Thank you for taking the time to consider this arrangement and respond to this review. We look forward to hearing from you. 

   

  Regards, 

  Midwestern Adjusters 

  Customer Answer

  Date: 12/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Midwestern Adjusters assured me with this $1000 payment by me my case would be closed and considered paid in full. The remaining balance will not be sent to collections and there will not be any lien put on my home because of this. I wrote them a check in the sum of $1000.00 ck#**** this will settle my debt and be paid in full, no other payments will be required now or in the future. ******** assured me someone will come by my home today and pick up the check. Thanks so much for your help in this matter I greatly appreciate it.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:10/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Complaint: 20732640
  
  I am rejecting this response because:
  The work is not quality promised.  The response in inaccurate.  And the business refuses to provide documentation of what was done or an invoice for services
  Sincerely,
  
  ***********************

   

   

  

  Business Response

  Date: 11/09/2023

  Hello ****,

  We are very sorry to hear about your concerns with our company. We would like to assure you that we are in no way shape or form trying to commit any fraud against you. We did the roofing work, fascia work, gutter work and window wrap work as stated on our Work Order. You expressed your concerns with the fascia work the first time it was completed, which we then proceeded to send a different crew to re-do all of the fascia. The fascia work was still not completed to your standards so we sent the same crew back out here for a third attempt to make things right with the fascia work and you still had some concerns. The remaining balance of $13,913.45 is still owed for the roofing work that has been completed, fascia work that has been completed, window wraps work that has been completed and gutter work that has been completed. We reached out to you via phone call to collect the remaining balance and that is when you proceeded to call us vulgar names and disconnected the phone call. We would like to come to an agreement with you as our end of the contract has been fulfilled. Please reach out to the office at your earliest convenience

  

  Business Response

  Date: 12/29/2023

  We are currently working with this homeowner to get this resolved. We provided a copy of the agreed upon estimate from the homeowners insurance carrier that clearly states line for line what was completed and the agreed upon price. The only line item on the estimate that was not completed was line 23. Please see the attached estimate. We are willing to continue to work towards getting this resolved. 
   
  Midwestern Adjusters, Inc.

  Customer Answer

  Date: 12/29/2023

  Complaint: 20732640

  
  

  I am rejecting this response because:

  this business has repeatedly promised to provide somethimg in writing and claimed to have provided it. I paid for the service ahead of the work. Now they want more money but refuses to provide an itemized invoice of what work they completed for the additional funds they demand. Despite numerous promises it would be sent out the next day. The last was supposed to happen just a few weeks ago. I have emails that support this if needed

  
  

  Sincerely,

  
  

  ***********************

  

  Business Response

  Date: 01/03/2024

  *****************,

  We have attached the line for line estimate here - this is the itemization of every line item of repairs this is used by us, supplied by your carrier, which is required as an official itemization. I have also attached your signed work order as well as your signed addendum, which does breakdown the line items from the estimate which in your case is your screens which was a total of $96.86 which is being applied to your deductible ($1000) which would leave you with the balance of $903.14, however in this case, you are also holding the final check for the repairs that have been done on your home, which we now have a balance of $13,913.45, I am also attaching photos of completion of the work provided that remains unpaid. We are trying to work through this with you, however it does seem that no matter what we do provide, it does not satisfy you. We have sent out our project coordinator 4 separate times to investigate any concerns you had each time, and everything cleared to close.   Please feel free to reach out with any questions. We are more than happy to get this all sorted out and closed. All documents are attached for reference.

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  ********************************************djusters was suppose to be printed on there. I received the second check. ****** left me a message that I should mail the check to them. Again, why would I sign the check over to Midwestern Adjusters? I need this explained because I don't feel comfortable about this. ********'s explanation nor the addendum written up by *****, makes sense to me.

  

  Business Response

  Date: 10/20/2023

  After review of this complaint we have been in contact with the homeowner to clarify our process and to ensure that there was no longer a misunderstanding. Upon completion of our conversation everyone was satisfied with the conclusion of this matter. We as a company strive to continue to learn and improve. 

   

  Best regards

   

  Midwestern Adjusters, Inc.

  Phone: ************** Fax: **************

  

  Our best on your behalf

  ************************************

  **********, ** 60540

  MidwesternAdjusters.com