Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Remodel Contractors

Royal Contractors & Remodeling, Inc.

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Review fromPrabir C

    Date: 08/15/2024

    1 star
    Working with this company has been an absolute nightmare. Our collaboration with ************, aka *****, began on July 24th, 2023. Initially, we contracted him to remodel our hall bathroom, which had a leaky patch affecting our kitchen ceiling. From the start, there was a constant struggle to obtain the right products as he often pushed for cheap supplies that we did not agree with. Going to Kitchen works...One of the most frustrating aspects of dealing with this company is their complete lack of a structured payment plan and walk through of work before payment due. They also never provide samples of the expensive items they claim to use. ****** and his team are unpredictable, showing up at any day or time without notice, or bombarding us with emails and messages demanding payment. If the contract payment isn't due, ****** resorts to threats, claiming his contractors won't show up for work or will pull their materials from the site, leaving us in a bind. He even went as far as involving the police, who showed up at our door, creating a terrifying and humiliating scene. On top of that, he sent court orders, threatening to sue ******* immoral values, he shows no respect for homeowners' concerns or wishes and is solely focused on his profit. He never provided samples of the expensive products, like countertops, and made us deal with his bonded suppliers. When we finally chose something, he would claim it wasn't covered and demand an exorbitant amount, often double the original quote. If we attempted to get the same materials from other suppliers, he would refuse to do the work, clearly trying to force us into paying more.We are thoroughly disappointed, disgusted, and frustrated with the appalling level of customer service and the complete lack of consumer protection offered by this company. I cannot, under any circumstances, recommend this company, especially its owner, ************ aka *****. The BBB should take action against his unethical business practices.

    Royal Contractors & Remodeling, Inc.

    Date: 08/16/2024

    We take great pride in our 22-year track record with zero complaints or negative reviews, which reflects our commitment to exceptional client service.

    Unfortunately, we have encountered significant challenges with this particular customer, including bounced checks, delayed payments, and outright refusals to pay. Despite our extensive efforts to resolve these issues amicably, we were ultimately compelled to pursue legal action to recover the funds owed to us.

    It seems that this customer is attempting to influence our position by posting a negative review. While we are unable to discuss specifics due to ongoing legal proceedings, we want to assure you that the claims made in this review are neither factual nor accurate.

    Thank you for your understanding.

    *****

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.