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Business Profile

Retail Wine

PRP Wine International, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Wine.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/11/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My mom, myself and my 2 children, ages 4,7 attended the ***************************** in ************ on November 11,2023. My kids were sitting in front of the *** booth, on the ground, eating their food, and a gentleman came over and politely asked my kids to move off the banner, which was totally fine, we moved. I was looking around, as I do in a public place these days with my kids, and a lady that had white long hair came up to me and said so very rudely, stop looking at him like that. I was stunned and confused, so I replied Im not doing anything?! She said youre giving him dirty looks, we are trying to get customers in here and its hard if the banner is messed up. I said okay but we arent doing anything, and there was a lot of people sitting in front of the banner. She kept talking and I put my hand up and got a little loud and said stop talking to me, my kids are right here. She told me I could then leave, and I told her we would not and we were not even in her booth. She told me to go eat elsewhere, she kept going, and I finally, blocked my kids ears and told her to shut the f*** up, to which she came out of her booth and stepped on the back of my kids pants which was an accident, but my momma bear came out, and she was waving her hand in my face, and very unprofessional. I reported the booth to the vendor office.

    Business Response

    Date: 12/07/2023

    This complaint was handled by the local ************ office and I believe to the complainants satisfaction.
     
    Thank you,
    *************************

  • Initial Complaint

    Date:04/27/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday, April 1st, 2023 I attended the *********** *********** event and we did wine tastings from PRP Wine International. The rep was selling in Home Wine Tastings and we purchased the two for one for about $70. I have been trying to reach PRP for about 3 weeks via website, email and phone and no one has returned my call. At this point I would like my money back or at least warn people not to purchase anything from them because this seems like a scam. I will also reach out to the organizers of the event to let them know so that they make sure they do not allow for businesses to scam the people who pay to get into these events.

    Business Response

    Date: 05/08/2023

    We had some trouble on our end reaching out to the client about scheduling the wine tasting. We were able to get in contact and we scheduled their wine tasting. This has been resolved. 

PRP Wine International, Inc. is NOT a BBB Accredited Business.

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