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Business Profile

Sports

Play N Thrive Club

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/07/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday, 12/21/2024 around 1:35 PM, I made an online reservation for Pickleball court for 12/21/2024 from 3:00PM to 5:00PM. The charge was $80.34. I was supposed to book Open Play for two hours, which is $10/Per head and it should be $20 for two people. After seeing the $80.34 receipt in my email. I called the club around 2:30PM (before the reservation time). The front desk person, told that I reserved the court instead of booking Open Play. When I mentioned that my intent was Booking Open Play and not reserve the court, the individual said that he can't issue a refund, but I can send an email to "*******************" and the management will be able to refund the amount. I send an email immediately but didn't get any response for four days. I called after four days on 12/24/2024 and a person by name *****, was very rude and said that it as per policy they can't refund for cancellation less than *********************************************************** excuses that he has look at logs and it was going to take time. He said that there is no timeframe for resolution. To date I haven't got a reply from them. Please note that the receipt doesn't have anything about the cancellation policy. The website doesn't have any cancellation policies published that I could find. I raised a dispute with my Credit card and they are following up with the business. My Credit card has given me conditional refund while the dispute is in progress.I would like your assistance in following up with my complaint about the business, especially after letting the business know that I wanted to book an Open Play and not reserve the court and I made an attempt to cancel before the reservation start time. Secondly, I couldn't find a written policy about cancellation terms on the receipt or on the website.

Play N Thrive Club is NOT a BBB Accredited Business.

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