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Business Profile

Tech Support

Magnitech

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Magnitech has been our IT company since 2016. Our company explained to Magnitech on April 12, 2023 that we were going to be retiring and needed a new IT plan to gear towards a different system. We never received a response. We could never get a plan from them to adjust our network system. Then about 6 weeks ago, our company's Vice President was unable to VPN into our company's network. Magnitech has been unable to fix it even after promising to do so. We finally decided to switch IT companies so we can work again, but they are holding our company's network hostage. They will not set us up as an administrator on our own company network so that we can have the new company get us up and running. Basically, we can't do anything with having the new company transition because Magnitech won't allow it. We cannot believe that our own company network is being held against our will. We want Magnitech to be professional and work with us and the new IT company so that our company can work online correctly. This is ridiculous, completely unethical, and unprofessional.

Magnitech is NOT a BBB Accredited Business.

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