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Business Profile

Traffic Signs and Signals

D2K Traffic Equipment & Design LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Traffic Signs and Signals.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/28/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    To Whom It May Concern,I am filing a formal complaint against D2K ************************************* regarding an unresolved claim related to an incident in October of 2024. Despite submitting documentation, I have not received further communication, and the issue remains unresolved.Details:On October 31st, 2024, around 2:00 PM, I was driving at approximately 20 mph near the ********************, ****************************************************************, when a construction sign was blown in front of my vehicle, causing damage to the front left side. Upon stopping, I noticed more signs, cones, and equipment tipped over and out of place, suggesting improper setup of the work zone.Communication:I filed a complaint with the ************************************** (******), who referred me to D2K ******************************** ****** ****, Vice President of ************************************** contacted me, apologized for the inconvenience, and assured me that the claim would be resolved internally and promptly. I provided images of the damage, road condition, and a preliminary repair estimate from ******* Collision, located at ******************************************************Since then, I have not received any follow-up communication from Ms. **** or anyone at D2K. I followed up by email on November 11th, 2024, and have made multiple attempts to contact D2K by phone, but I have not received a response.Desired Resolution:As of January 28th, 2025, I respectfully request the following:1.D2K to accept full financial responsibility for the repair costs as outlined in the ******* Collision estimate.2.Acknowledgment of D2Ks responsibility for improper use/placement of construction signage and equipment on ****** **.3.A formal explanation for the lack of communication, delays, and failure to resolve the claim promptly.This situation has caused significant inconvenience, emotional distress, and a substantial investment of time. I trust the Better Business Bureau will assist in facilitating a prompt and fair resolution.Thank you.

D2K Traffic Equipment & Design LLC is NOT a BBB Accredited Business.

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