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Business Profile

VoIP Phones

Unitel Voice, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/03/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had purchased online their basic service $10/month over the weekend and paid full annual amount of $131.16. The purchased service has 30 days trial risk free guarantee. In addition, I scheduled a call on Monday, two days after online purchase, to set up the service. I learned during the set up call that the purchased service does not meet my needs and was told by the representative that an email to support team was necessary for refund request. Despite multiple emails and a call to their customer service number, I am still waiting for my refund.

    Business Response

    Date: 02/05/2024

    We have been in contact with this customer. After multiple attempts to refund this customer, we sent the below correspondence to this customer asking them to contact their Merchant for the refund.

    They have responded that their credit card company has initiated a chargeback.

    -----------------------------------------------------------------------------

    Dear ***,

    We apologize for the inconvenience. We have attempted to refund your credit card multiple times. Unfortunately, your merchant has rejected our refund request for the reason: 

    *******, Phuong  XXXX2664
    Declined  (Card declined by issuer - Contact card issuer to determine reason.

    At this time, we ask that you contact your merchant to discuss with them why they are not allowing the card to be refunded. Upon doing so, they should be able to reverse the charges. We are sorry we couldn't accommodate your request.

    In the meantime, your account has been canceled.

    Please let us know if we can be of further assistance.

    Sincerely,
    -Unitel ************* Team

  • Initial Complaint

    Date:05/31/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *** company charged me $62.34 without my permission. I paid them already $16.15 on a new account and so they should have deducted this amount from the balance. Instead, without my authorization they charged my card for $62.34. So a double payment.I requested a refund and then to discuss exactly whats owed. They refused. Even their own systems shows they overcharged me. I asked them to cancel my account immediately and now I'm reporting this unauthorized manually charging of my card on file.

    Business Response

    Date: 06/07/2023

    We have discussed this matter with this client, and have resolved the matter with refunds of all payments received.

    Customer Answer

    Date: 06/08/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, limited to this BBB case, I will close this complaint.

    Sincerely,

    ***********************

Unitel Voice, LLC is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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