Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/11/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked ************************* (the supposed name of the Rep), about Ace Content Writing, and why the contract was made under Ghostwriter Experts? I also mentioned that when I called the phone number on the Website for Ghostwriter Experts ************, a lady answered and said they are NOT Ghostwriter Experts, also she doesnt know a *************************. After the $1,250.00 was paid, the transaction showed Ace Content Writing, I asked ***** why is that? He put me on hold, and said it was different department.A week later he asked me for the balance of the $1,250.00 (I reminded him, he hadnt anything as per our agreement).************************* wrote, the following.Our primary objective is to ensure your book gains the attention it deserves, reaching a broader audience and sparking genuine interest among potential readers. We firmly believe that a well-rounded marketing strategy is key to achieving these goals. Below, we've outlined the core features of our proposal, each meticulously designed to provide you with the utmost benefit: The outline of the Agreement. 1. Engaging Content Creation: Our team of expert writers will craft high-quality articles, engaging blogs, and compelling press releases to generate buzz around your book. This content will be strategically optimized to pique readers' curiosity and enhance your online presence.My response: They did a few outlines, but nothing was ever published by them, and they cant prove it. 2. Captivating Video Book Trailer: A professionally produced book trailer can work wonders in capturing the essence of your story and captivating potential readers. Our skilled videographers will create a visually stunning and emotionally resonant trailer that will leave a lasting impression.My response: They eventually completed the videos, but not after I had to nearly script it for them.3. Website Development and Design: To establish a ************** presence, we will design and develop a user-friendly website mockup that reflects your book's theme and message. This website will serve as a hub for your audience, providing essential information, updates, and opportunities for direct engagement.My response: The website design is incomplete, and do not have ownership access over it. 4. Search Engine Optimization (***) Strategy: An effective *** strategy is crucial in today's digital landscape. Our team will meticulously optimize your website and content, ensuring that your book appears prominently on search engine results, thus driving organic traffic to your platform.They never started the work. 5. *** Implementation and Monitoring for 6 Months: We don't stop at optimization. Our commitment extends to continuously fine-tuning the *** strategy over the course of six months to adapt to ever-changing search algorithms and maximize your book's visibility.They never started the work. 6. Measurable ROI and Sustainable Growth: Our approach to *** is entirely ROI-based, meaning you'll witness tangible results and an increase in website traffic, reader engagement, and book sales over time. Your investment will be truly rewarding and set the foundation for long-term growth.They never started the work. 7. Media Outreach and Professional Interviews: We understand the importance of media exposure. Our team will submit your book and author profile to esteemed outlets like ************* Post, LA Weekly, NY Weekly, among others. Upon approval, we'll conduct professional interviews, which will be featured in these renowned publications, further boosting your credibility and visibility.They never started the work. 8. Bookstore Distribution: To ensure your book reaches a wide audience, we'll make profile submissions to major bookstores like ****** and ***** and Penguin Publishers. Their approval will open the doors to expanded distribution, increasing accessibility for eager readers.My response: That was not true.