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Business Profile

Gas Station

Shell Gas Station

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Gas Station.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/14/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a $85 hold put on my card while I made a transaction for $25 at this location. They are not releasing the funds back and it has been over 17 hours

    Business Response

    Date: 03/26/2025

    The customer had a complaint on a hold on his debit card. At our gas station and all gas stations when you pre-pay for fuel, card issuers hold money until the transaction is complete. Card issuers and banks sometimes hold that money up to 3 to 5 days. It is not the gas station that is holding the money. It is the card issuer. Within one day, the customer received their money back from the card issuer. Again neither Shell nor our gas station had the money. In addition, shell is the one who processes our credit cards so if there was an issue with his credit or debit card, it would be with Shell. But again, neither Shell nor our gas station had the money. It was being held by his card company. This is common practice on any type of prepaid purchase and the credit card industry is highly regulated and held accountable by the government. 

Shell Gas Station is NOT a BBB Accredited Business.

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