We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Detailing

DetailXperts of Southwest Chicagoland, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Detailing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/20/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday June 26 2021 my 2014 Acura MDX was being detail at Detail Xperts New Lennox, ******** location. I was told by the detailer that my car would be ready approx at 2:00pm. I left the New Lennox location and came back at approx at 1:50. I observed my car on the outside of the location with the hatch door open. It was raining really hard , I then saw the detailer run outside and slam the hatch down with boths hand. After the rain subsided I went inside and spoke with the detailer and ask him why he would leave the hatch open while it was raining. I then check the hatch door it was no longer working properly. The button on the hatch, the door fob, and drive button would not work. The detailer apologized and signing the receipt indicated he broke the hatch. He gave my the number to his manager ******* I was in correspondence with ******* after the incident. Once I was home my car rugs were dripping wet from the rain. The detailer was negligent when he left my hatch door open while raining , and when he went out and slammed the door down without using the button. ******* indicated that I would need to get three estimates. I went to three car repair shops each one indicated they would not be able to reair the door , and told me to go to the dealership to get it fixed. I email ****** the estimates from the Acura dealership with the cost if the part along with labor. The dealership informed my the part was on backorder and they would call me when the part arrived. I spoke back with ******* and told her the parts were on back order and I was waiting on the arrival soon. I left several messages on the voice mail **************). I have not received a response to resolve this issue.

DetailXperts of Southwest Chicagoland, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.