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Business Profile

Auto Services

Mavis Tires & Brakes

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/20/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This first paragraph is not the problem but some background. The original transaction occurred on 10/10/22 when Mavis was paid to replace 4 tires on my 2012 Chevrolet Tahoe. On 10/13/22 I notified Mavis that they installed the wrong tires on my ***. I returned the *** to Mavis and station manager *** reviewed the tires on the *** and confirmed that the wrong tires were installed. *** ordered the correct tires and contacted me on 10/17/22 to schedule an appointment to have the new tires installed on my ***.This paragraph speaks to the actual problem. I scheduled an appointment with *** to have the correct tires installed on 10/17/22 at 1:00pm. I dropped off the vehicle at 1:00pm. No paperwork was provided since the service was being completed to resolve the error of the incorrect tires being installed on 10/10/22. The *** was ready around 2:05pm. The mechanic parked the vehicle in front of the building and I noticed that the bumper and side bumper on the driver side was damaged. Appeared the mechanic hit something. I immediately questioned the Mavis mechanic and ***. *** stated that he did not notice the damage but the mechanic states the damage was always there. *** reviewed the cameras however the only angle provided is the angle when the car entered the garage which shows the damage. There is no angle that shows the driver side of the vehicle prior to entering the ******** am certain that my *** was not damaged on the driver side prior to this incident. I conversed with *** who referenced the cameras but the cameras cannot speak to the mechanics movements in my *** prior to entering the garage. The logical thought is that the mechanic hit something prior to the *** entering the garage. I contacted the police to file a report and she asked *** for the paperwork that mechanics complete prior to moving the vehicle to acknowledge any preexisting damage however the paperwork was not completed.I am looking for Mavis to pay the cost to repair the bumper on my ***.

Mavis Tires & Brakes is NOT a BBB Accredited Business.

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