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Business Profile

Fire and Water Damage Restoration

Servpro Of Frankfort

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fire and Water Damage Restoration.

Complaints

This profile includes complaints for Servpro Of Frankfort's headquarters and its corporate-owned locations. To view all corporate locations, see

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Servpro Of Frankfort has 2 locations, listed below.

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    • Servpro Of Frankfort

      12621 W Harvey Dr New Lenox, IL 60451-3838

    • Servpro Of Frankfort

      12664 Old Plank Dr New Lenox, IL 60451-3238

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    • Initial Complaint

      Date:08/29/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      January 15th, 2024 we had a house fire. Servpro showed up that night, bad move on our part. Shouldve never got involved but felt needed help desperately. A couple weeks into the start, got to straightening out our mess, mitigation. Insurance wouldnt let us ** the place, appointed IV Construction for **. Check their record, its pretty bad. From there things went south. No response from **, no response from other trades, no timelines. Weeks advanced with little happening. One of his contractors , ****** ****, *******,**. scoped out my garage during my fireplace rip. Called constantly to ServPro on duty manager which appointed the swindlers. Servpro didnt show up for weeks at a time, sometimes 4-5 hours a week, some weeks nothing but dragging. ** showed up asking for $$$, gave $20800 to him thinking hed do something but got little. 6 months into the mess, I fired them. Did the ** work myself and hired real contractors to finish my home. This was a 3 month job, not 8 months. I wish I had said no to them. Servpro wont listen and they want $24000 for $2400 worth of work. They should go after IV Construction for their balance, not us. Or the insurance company can pay them directly. This is what happens when they do shoddy work from the start. Never again will we go through them, ever. Were still cleaning up their messes and the fire damage too, sad. For those who read this, spend the time reading reviews here before doing anything. Make sure youre not hiring crooks.

    Servpro Of Frankfort is NOT a BBB Accredited Business.

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