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Business Profile

Tablet Equipment

Boost Mobile Store by HDM Wireless, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tablet Equipment.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/14/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My name is **** ****** I am reaching out because I am constantly being charged by boost Mobile cell phone for service of a $1.99 monthly that I don't need and that I didn't ask for . The $1.99 is some type of storage space for my emails but my phone has storage space an SD card so I'm not understanding why this keep happening. Can you please help me and find out what's going on thank you very much..

  • Initial Complaint

    Date:03/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Boost mobile has currently been down for the last three weeks. Im trying to get my port out/transfer pin and nobody is providing me with that I no longer want to use their services. Theyre making me pay a phone bill on the 15th of this month which is not fair because Ive been begging to have my port out pin so that I can transfer my number to a new carrier.

  • Initial Complaint

    Date:03/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to switch mobile carriers and the customer service number is disconnected- the stores are stating the system is down - they are holding my phone number hostage and will no allow me to transfer my service to another carrier - all physical locations state the system is down for the past month- no customer service available- I want my ********************** number transferred and. Refund for last months bill

  • Initial Complaint

    Date:09/09/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased my boost mobile ******** g stylus 5G 2021 on July 05 2022 for $143.30 . I had problems with completing the process of activating my phone and called boost support to which it took a long time for the phone to be activated. now that the problems weren't due to the activation I realize that I've been sold a defective phone and when I inquired about a refund or a new phone > I was told that it was past their policy for refunds. I was given the ******** number and spoke with the maintenance department and was told that yes there are issues with the phone and to leave the phone with them . I could do it as this is my only phone. I want either a new phone or my money back . due to the fact the after talking to the boost representatives they where aware of these issues with this model and was so very apologetic but you can't get your money back but you can call the manufacture.

Boost Mobile Store by HDM Wireless, Inc. is NOT a BBB Accredited Business.

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