We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Abrasives

CGW Abrasives

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Abrasives.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/24/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our family is a distributor for CGW. We have been with them for 10+ years, and all was fine until they hired a new customer service manager *******************. Ever since he started working with CGW, our business has suffered, and we as people have been treated with complete disrespect. People telling my father that he is wasting his time, even ignoring him when he is picking up our order. This ended in CGW attempting to force my dad to pick up incorrect product, twice. He ordered ******* made grinding wheels, and they tried to give him Chinese made wheels, which are a cheaper price and lower quality, and even going as far as attempting to pass off the packing as the ******* wheels. The first time my dad refused to take this order, and the second time, when he went to complain, and saying that this is a practice of a flea market, resulted in his account being blocked, and ************ not taking any responsibility for his employees attempting to commit fraud. Two employees, ********************************* and *******************, witnessed this happen. This is not a practice for a supposedly reputable big company like CGW. This incident caused my 70 year old father severe emotional distress and financial loss to support our family. We never even received an official statement or notification from ************** that our account is blocked. What makes this more frustrating is that this all started happening after my father mentioned to ************** that he is Jewish. This makes the whole situation feel Anti-Semitic, which I really dislike saying, but we have a feeling it really is happening. We really cannot fathom the motive behind this behavior. If CGW wish to end the business partnership with our company, they should find a better way to do it. We also want to know why our latest check payment did not show up in the last statement. We have images from our bank that the check came through, but after a month we do not see it in the statement. We attached images for referral. Please contact us for more info.

CGW Abrasives is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.