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Business Profile

Arcade

Kiddleton

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Feb 12 2025 we went to kiddleton for claw machine fun. I bought 25 token, $20 on credit card and $5 cash. We werent able to get anything. The machines are set at the most difficult level therefore its impossible to catch anything. We frequent claw machines at other entertainment establishments and we are always able to get something after a few tries. I contacted the business and they told me that because the prizes are from *****, they are better and more expensive, so they make it hard to catch things. I think $1/play always justify the expensive prize, so the difficulty should be set at the highest. In my opinion the prize arent expensive as they claim, its sold $2-3 next door. After 25 times tries to get a toy, we gave up, in the meanwhile I noticed others playing at the machine arent getting anything too. I think I should be refunded, it almost feels like a scam.

    Business Response

    Date: 04/30/2025

    Currently, we have confirmed reports that all the game machines in this store are functioning properly, and there are no issues with their setup.  

    We appreciate your understanding and cooperation regarding this matter.  

    Sincerely,
    Kiddleton ****************

    Customer Answer

    Date: 04/30/2025

     
    Complaint: 23104744

    I am rejecting this response because:

    Sincerely,

    ********* Sun

Kiddleton is NOT a BBB Accredited Business.

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